The worst! an item was shipped to us that we needed for an event.
the company shipping the item used DHL. it was to arrive Monday. the event is this Saturday. I called to find out where it was.
they handed it off to USPS, and said they didnt have a tracking number for USPS. i called the company that shipped it, they said thy have alot of trouble with DHL, they couldnt get a tracking number from them either once DHL handed the package off. i called the postal service to try to find out where the package was, she got in touch with DHL and couldnt get the info either. every entity involved was disgusted with DHL.
So, no package, and no way to find the package. we ship merchandise out through our company and will NEVER use, nor recommed this company, dont know why they are still in business. They should be responsible for the package from the time they get it til it hits your door. Not just hand it off to another company without providing tracking info and wash their hands of it.
thank god it was not something irreplacable like a family heirloom. shame on this company.