Waited in for DHL. No delivery, no call, no e-mail!
Parcel number 3927436586
Promised delivery on 9/12/11. I waited in all day, losing work and money. No delivery made.
No call, no email. Why do DHL take e-mail addresses and phone numbers if they can't be bothered to use them?
Why are they so discourteous as to keep customers in the dark?
Packet's sender spent quarter of an hour on their premium- rate enquiries line, and got no answers from them either. Losing her money and stressing her out needlessly.
When packet arrived, three days late, no apology either.
DHL customer complaints form filled in on- line. This promises a call- back within 48 hours. That hasn't happened. DHL don't know the meaning of the word "promise."
This has got to be the worst company I have dealt with, in any way, during 2011.
I am now advising all friends and family to avoid DHL like the plague.
Review about: Dhl Delivery Service.
Monetary Loss: $94.