I send a package from Portland OR to a government office in Fresno California. I traced to package next day and found out it was not delivered.
I called DHL and was told the the office was closed. I told the agent this is impossible since it is a government office and there is no official holiday. she said the driver will go beck.
a day later the package did not make it, I called DHL and asked why the package did not make it yesterday, she said there was traffic and the diver did not like to get stuck in traffic.
she will attempt today.
I was shocked to this answer and the agent refused to get me to a supervisor and give me a phone number to call and complain. she was rude and ended the conversation and hang up.
Monetary Loss: $13.