Purchased an item on ebay. Took over a week and the tracking showed it was being delivered, and then showed it had been delivered. I contacted the seller and asked if he had the correct address. He did. DHL LIED. It was not delivered - I never got the package. I've...Read more
2 SEPERATE INSTANCES BOTH THE SAME RESULTS THEIR TRACKING SYSTEM IS *** POOR THE PACKAGES JUST SIT WITHOUT MOVING FOR DAYS AND WHEN YOU CONTACT CUSTOMER SERVICE THEY DONT EVEN GET BACK TO YOU SO ROM NOW ON IF A COMPANY I AM PURCHASING A PRODUCT FROM USES DHL I WILL...Read more
Tried to send a luggage with DHL Germany to Austria. This was way too difficult task to DHL. They ended up sending the parcel to Australia. For logistics corporation this is fairly poor performance. The service I bought was International EU parcel. I would like to...Read more
Dhl - Awful and insulting
Contacted then for months. They deny that I did.
Dhl - They don't care about the consumer
Misdelivery. The company could care less.
Dhl - Lied to me
I post poned my package 5 days so i would b there to get it and they did not deliver y pay express if they dont follow through
Dhl - Wrong address, wrong town, no phone call
DHL put the wrong address on the bill and delivered it to an entirely different town at a General gas station. Plus they charged me $18 import , duty Etc on a $2.50 bill. *** theives.
I am waiting on my shipment and have been waiting on my shipment for several days. My product has been offline for 2 days as a result of this companies careless attitude about my shipment. Judging by the "1 star" rating I would guess that others experience the same...Read more
I didn't like
- Slow express shipping and careless customer service
Bought a DVD last year......it is 1/9/18. Horrible service I could have walked it faster than you can deliver. It just amazes me that you are still in business. You must do business in the 3rd world countries where they accept very very poor service. I think I will...Read more
My daughter was expecting a delivery on 12/20/17 DHL said the package was delivered on that day when it wasn’t we never received the item. When we called we received the WORST customer service ever. It took days for a call back. We called numerous times and spoke to...Read more
It's been over a month and they couldn't deliver a parcel. They charge for the home delivery but always force customer to pick up from the branch by delaying the delivery. I had a worst experience ever with DHL. I must have called their customer care more than 20...Read more
For the past two days to simply login to DHL is a nightmare. Reminds me of Yahoo mail. Horrible software program. I typed the correct email, the correct ID and could not get past that. So I could not receive the password by email. In this day and age it is unthinkable...Read more
I ordered a package from Finland to Japan. The package left Finland Dec 20 and arrived to Japan Dec 22nd. DHL tried to deliver the package late afternoon on 22nd. I came home in the evening and opened their web page which said that the package has been forwarded to...Read more
I have been trying to contact one of the guys who is handling my package and the guy is not available for 3 days now. He even does not check his emails, and since the mailbox is full I cannot drop his email. moreover, the customer care is hopeless and useless, once the...Read more
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