DHL Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DHL has 1.4 star rating based on 504 customer reviews. Consumers are mostly dissatisfied.
23% of users would likely recommend DHL to a friend or colleague.
- Rating Distribution
Pros: Never again, Disgraceful, Lie to cunsumer.
Cons: Customer service, Service, Bad customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DHL has 1.4 star rating based on 504 customer reviews. Consumers are mostly dissatisfied.
23% of users would likely recommend DHL to a friend or colleague.
- Rating Distribution
Pros: Never again, Disgraceful, Lie to cunsumer.
Cons: Customer service, Service, Bad customer service.Recent recommendations regarding this business are as follows: "Don’t use DHL", "Don’t expect", "My documents were sent from Adventist university of central Africa in Rwanda to WES", "None!", "Use FedEx, you can try asking for the quoted fee and see the difference.".
Most users ask DHL for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Bloomington, IndianaDid not receive package
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Verified ReviewerResolved: Paclage never delivered
The package was delivered in the end.
I live in Göttingen, Germany. I was supposed to receive an international package from Canada yesterday (Thursday, working day, when most people are not at home, no time window provided).
I spent the whole day at home and had to miss some of my working obligations for this, but the package never arrived. Today, I spent the whole morning at home again, then I had to leave for literally 40 minutes (14:00 - 14:40), and after I came back, I found a piece of paper from DHL saying that I can pick up my quite heavy and bulky shipment from a DHL express point.
DEUTSCH:
Ich lebe in Göttingen, Deutschland. Ich sollte gestern (Donnerstag, Werktag, kein Zeitfenster angegeben) ein internationales Paket aus Kanada erhalten.
Ich war den ganzen Tag zu Hause und musste dafür auf einige meiner Arbeitspflichten verzichten, aber das Paket kam nie an. Heute war ich wieder den ganzen Vormittag zu Hause, dann musste ich für buchstäblich 40 Minuten (14:00 - 14:40) los und als ich zurückkam, fand ich einen Zettel von DHL, auf dem steht, dass ich ihn abholen kann meine ziemlich schwere und sperrige Sendung von einer DHL-Express-Station.
- Delivery never made
Preferred solution: Deliver product or service ordered
User's recommendation: Try to avoid using DHL.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMismanage Delivery Product
Preferred solution: Deliver product or service ordered
User's recommendation: I don’t know
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSend two pieces of packages, they delivered one that is 1/3 of the weight I pay and the other one returned to me arguing a pair of earphone that even the battery was other that lithium.
Preferred solution: Price reduction
User's recommendation: Stay away from this untrustworthy business , costumers service is just a joke, no one with authority to speak with.
Received an email
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Verified Reviewer | Capitol Heights, MarylandI cant track my package
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Verified Reviewer | Westminster, MassachusettsPackage delivered to the wrong address or not delivered at all and lack of service on calling DHL customer service
- No pros just cons unless package has arrived
- Delivery driver not paying attention to the address
Preferred solution: Full refund
User's recommendation: Do not all cost use DHL delivery services
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Roermond, LimburgMy Claim with DHL Express Waybill Number: 214862****
Dear DHL:
I am a seller on Amazon, and received an order from a buyer in Canada. The buyer paid Amazon with price in the amount of CA $361,22, which equates to USD $267.84.
I purchased the DHL's shipping label on Amazon. Unfortunately, the item was damaged in transit, which caused me issued full refund to the buyer.
Citing DHL's Section 10 of Terms and Conditions of Carriage, DHL's claim adjuster Terry Wright denied my claim. Explained in details with pictures that my shipment was packed to ensure safe transportation with ordinary care in handling. (cf.
comparing with the manufacture's packaging with its new product). I requested a reconsideration.
Terry Wright emailed to me that he reopened my claim and it take 7 to 14 business days for the management's final decision. Thereafter, he emailed me a letter dated Feb. 22, 2024 that DHL will issue me a check in the amount of $100 for cost of the item.
Citing the sale price is $267.84, I do not agree the $100 and responded to the letter dated Feb.
22. I agree his propose of settlement and willing to make 20% off the sale price, e.g., DHL pays me $214.27 for my damage claim.
Then, Terry Wright brought issue of shipping insurance. I contacted Amazon for his concern. Amazon did not answer my question regarding.
However, citing As carrier is responsible for the handling and transit of package, Amazon asked me to contact DHL directly. Therefore, I explained the shipping insurance issue to him with email yesterday.
Today, I received an email from Arielle for Terry Wright stated: " We are only able to offer the goodwill at this time. Unfortunately, further settlement has been denied. "
Therefore, I have to contact you for help.
It seems to me DHL and I can work out of a solution according to DHL's term and condition cited by Terry Wright. However, Arielle for Terry Wright refused to do so.
It seems to me that DHL's adjuster Terry Wright and Arielle for Terry Wright lacked good faith to solve the issue in my damage claim in accordance with the cited DHL's term and condition.
They do not want to settle my damage claim, they seems like to push me around, e.g., asked me to see assistance with Amazon, and or to see me to bring this matter to the court, which certainly will cost me and DHL much more.
Therefore, I write to you and ask your help.
Thank you for your time and assistance in this matter.
Sincerely,
Xiangyuan Zhu
3811 SW 7th Street, Apt.
23
Topeka, KS 66606
email: asiacts@***.com
cell: 785-408-****
Dated: Feb. 28, 2024
- Fast delivery to canada
- Damaged item inside of my package
Preferred solution: Full refund
User's recommendation: Do not use its service for shipping a package
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kansas City, MissouriResolved: Failed Delivery
I am delighted to share that, after a series of phone calls and an agonizing four-day wait, my package, which had been erroneously delivered to the wrong address, was finally delivered to me today. It is disheartening to contemplate the lengths I had to go through, the lack of urgency displayed by the delivery service, and the unfortunate absence of neighborly kindness in not simply bringing the misdelivered package to my doorstep.
I am writing to formally express my dissatisfaction with DHL's service regarding the delivery of my order (255181****). Regrettably, my package was delivered to an incorrect address for reasons unknown to me.
Upon realizing the error, I reached out to Customer Service, where I was informed that an investigation would be initiated and I would receive an update within two hours.
However, after the stipulated time, I had to call back and was informed by Dylan that the investigation was still underway. He also mentioned that I would receive a text message update shortly, which I never received.
In an attempt to escalate my complaint, I tried contacting the corporate office. I was redirected to Maria, who unfortunately did not work in the corporate office and was unable to provide me with the contact details for the same.
Regrettably, I neither received my package nor any updates regarding its delivery. This has been an extremely disappointing experience with DHL.
Despite paying for express delivery, the service was far from satisfactory.
The lack of urgency and attention from the customer service team in resolving this issue was particularly disheartening.
I am lodging this complaint in the hope that someone will reach out to me soon to rectify this situation. I can be contacted at 816-894-****.
Thank you for your attention to this matter.
Yours sincerely,
Readic Sardis
User's recommendation: Consider another delivery service
Damaged package
Preferred solution: Price reduction
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Verified Buyer | Coquille, OregonPackage stranded
User's recommendation: Don't rely on DHL
Letter of work history
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Verified BuyerComplaint
- No responsibility for anything constant finger pointing
Preferred solution: Apology
User's recommendation: I can’t believe they are real? Awful! Absolutely terrible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Boston, MassachusettsNo delivery
- Bad services
Preferred solution: My whole day's pay and time I can't put a price on. And to make sure it happens to no one else ever.
User's recommendation: Make your own decision
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Flemington, New JerseyLimited customer support.
User's recommendation: Use Fedex or check info on shipping label and keep copies.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLoss of product
Preferred solution: Full refund
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