Unclaimed
DHL Reviews
800K
CLAIMED LOSSES
960
TOTAL REVIEWS
130K
PAGE VIEWS
7
ISSUES RESOLVED
DHL Reviews
It has been on "Ready for Transport to USPS" status forever. Are they SURE they're really READY TO TRANSPORT??? Doesn't seem like it because they have been taking forever to hand it over to USPS. It's been stuck in Compton, CA (which is part of LA)...and I live in Los...
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ID
Location
Compton, California
I never received my product and I never received my refund
I never received my product and I never received my refund 867964**** 180********. February 18 2022.
User's recommendation: Don’t order this product I wanted to give it to my boyfriend for Father’s Day and I never got it.
ID
Location
Grandview, Texas
Cannot report Spoof email customerseervice@***.com
----- Original Message ----- Subject: *SPAM* DHL Shipment Date: 05-17-2022 18:25 From: customerseervice@***.com To: Recipients
ID
Location
San Antonio, Texas
New Reviewer
Got the runaround in Berlin
For an international company, no one speaks English to help an expat in this country. Talk about complete unreliability. My package was brought to my workplace but because I wasn't there to pay the *** fees, they never delivered it and now, a week later, I'm still trying to locate my package to no avail. Absolute horror of a delivery company. It literally is the worst.
User's recommendation: AVOID AT ALL COST.
ID
Location
Berlin, Land Berlin
Loss
$40
Preferred solution
Apology
Lost Checks
The worse comapny I have ever have had an experienced with. They pick up an order in NC to deliver to FL expected delivery 16 April. No product by 5 May. THEN if you can fianlly get someone in to talk to you they tell you they can't help you unless you have a HSL number from the label that you never received AND hte number on their own Tracing Site that they provided is no good. In this case the product is sensitive and could result in Identity Thefet. Hello Lawyer types!!!!!!r..
User's recommendation: Never Never.
ID
Location
The Villages, Florida
Cons
- Unconcern about package
- Fraud and extortion
Preferred solution
Close tis company down. They are dangerous
New Reviewer
So where are wr
Package has been in Arizona for quite a while. There is no delivery estimate. There is no follow up.
ID
Pros
- Reputation
Cons
- Confusing emails
Preferred solution
A date for delivery
New Reviewer
Missing package
Hi, I have received my package today . Tracking number is 744981****. I have called and information customer service that some of my items are missing from my package.They said someone will call me today before 5:00 PM and will give me information.I waited all day but no one gave me any call. I am attaching my shipping label along with this mail. Hope to hear back from you . Thank you Anupama Kashyap Call # - 818-309-****
ID
Location
Galena, Ohio
New Reviewer
Failed delivery
Your drive took my package to the wrong address and wrote me off as moved and now I'm out 169.00 dollars because your driver can do his job. If you try to deliver again call me when you're at my door 484 925 ****
User's recommendation: No recommendation.
ID
Location
Gilbertsville, Pennsylvania
Pros
- No pros just cons
Cons
- Up grade you delivery so we can track you trucks like amazon
Loss
$169
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPackage delivered to wrong address
Packages delivered to wrong address paid in FULL never received!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
User's recommendation: Pay attention when getting a delivery from DHL ..CARRIER LET SOMEONE FROM WRONG DELIVERY ADDRESS SIGN FOR MY PACKAGES WAS PAID IN FULL BUT NEVER RECEIVED SMH!
ID
Location
Killeen, Texas
Loss
$149
Preferred solution
Full refund
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My package got all the way to Berlin Germany, made it through customs, to be loaded on to truck, and the tried to deliver, no one was home, so DHL decided to claim the package didn't meet standards, and says they sent it back to me in the USA, but I have yet to see it or talk to anyone, it's been almost a damn month, but only took 6 days to get to Berlin!!!! I am very upset, and I want my package back, and the money I spent to send it, this is highly unprofessional 
ID
Location
Charlotte, North Carolina
New Reviewer
Never received package
Obviously delivered to wrong address. This is not acceptable. Drivers should know how to locate the correct address.
User's recommendation: Make sure order is received.
ID
Location
Minneapolis, Minnesota
Pros
- No pros just cons
Cons
- Non delivery
Preferred solution
Deliver product or service ordered
Worst shipping company EVER
This company is a pos !. They lie and they are lazy as *** My shipment has been in Dallas for a few days now. Its been on hold due to severe weather which is a LIE because we just had 68 and sunn. Today its 75. I called and the guy promised it would deliver by the end of today, but its back on hold !. Now it will deliver by tomorrow and i dont have the option to pick up before tomorrow prey because they would need to get it ready. They are lazy, liars and sorry as *** Stay far away.
User's recommendation: Stay away! Or expect lies/delays.
ID
Location
New Orleans, Louisiana
Pros
- Never again
Cons
- All cons
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerExorbitant undeclared clearance charges
Original review updated by user Feb 15, 2022
waybill number 893927**** On a shipment of value about 6000 rupee custom duty + IGST tax were only about 1100 rupee. DHL charged me on top of it about 250+750+2900 for custom clearance, as their own fee. ( check attached invoice for all exact amounts) . Then they charged 18% taxes on this Top Up complimentary rip off service totaling the charges to 5800. Saying some bs. about cargo mode, courier mode. It doesn't matter because duty is still same. The invoice is attached. User's recommendation: There are a bit more expensive options, like 5-10% more, they deliver faster and don't rip off their customers.
ID
Location
Indore, Madhya Pradesh
Loss
$50
Preferred solution
Apology
New Reviewer
Need to talk to someone about my package
I returned a package the DHL guy took it back with him and I emailed Sara Creation to see if they received it and they said no. Then I called DHL of course had to key in my way bill number they told me they need more information but I cant provide it to them if dont give me the correct information I am tired of trying to receive the package back sent to Sara Creation so I can get my refund
User's recommendation: Trying to get something thought e-mail and no talking directly to someone is a mess.
ID
Location
Byram, Mississippi
Loss
$55
Preferred solution
Deliver product or service ordered
New Reviewer
I can’t talk to an agent
Website is horrible. It just keeps asking you questions and going to other DHL websites. I have tried everything to speak to a real person
ID
Location
Tampa, Florida
Preferred solution
Talk to a rep
New Reviewer
Trying to talk to a agent
I call and I get routed to another online site. I follow the instructions and it keeps sending me to other tracing sites for DHL
User's recommendation: Delete the run around.
ID
Location
Venice, Florida
Cons
- Bad customer service
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DHL
DHL and Fedex have to be the 2 most incapable shipping companies on the planet. Both of them seem not to know what they are doing.
Never again....I will not purchase anything if either of these two carriers are involved with my shipment. I've had it!