Cairo, Al Qahirah
Not resolved
Customer service
Insurance Quality
Product or Service Quality
Turnaround Time

From date 24-10-2015 Dhl Egypt say that custom clearance is completed

Until now I don't know why this late

Over this Dhl Egypt charging over fees


I am charging in UK

Mr Ahmed ashour (working in dhl Egypt )

Said this email

dear Mr. Mahmoud,

Thank you for contacting DHL Express.

Reference to our phone conversation minutes ago, please be informed that the brokerage and admin fees are fixed amount on all formal clearance shipments.

As we agreed please send me the ID copy to be able to start clearance process.

end of email

You must buy about 30 American dollars to Dhl over the egyptian government custom fees

You can check this fees in another company like egyptpost its about 10 dollars maximum

I don't know why Dhl Egypt do it

I am very sad

Bad progress

And very bad customer service

In egyption dhl

In Dhl UK my order take only two days to make every thing its very good.

Mr Ahmed ashour Egyptian Dhl when I ask him my order time to take my order he said your order haven't any problem but I think about three days more to take your order

Why all this time

More money bad service and very bad customer service

I know most the egyption if he shipping with Dhl its because the company you make the order with

But if it's your disicion most Egyptian people will not choose Dhl in Egypt

I hope you can make any thing

You are a big company

I don't think that this is your strategy

Me and most the egyption need more shipping from out side but we are afraid from the more extra cost not the shipping from out side

But in Egypt

I shipping my order from UK to Egypt by 18 gbp and egyption dhl want to get it from the egyption air port by double the UK Dhl fees

Do you think its logic

I hope you can help all the egyption people by make dhl egypt like Dhl UK

Reason of review: Order processing issue.

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