I ordered a package from Finland to Japan. The package left Finland Dec 20 and arrived to Japan Dec 22nd.
DHL tried to deliver the package late afternoon on 22nd. I came home in the evening and opened their web page which said that the package has been forwarded to partner company. There are many delivery companies in Japan. So, I waited the deliverycompany to contact me.
They usually do it in maximum 2 days. I waited Dec 23rd and 24th. On 25th I contacted DHL by phone and they still had my package. I re-scheduled the delivery to the morning of 26th.
Nothing came. I called them again and they told me there has been some misunderstanding and they can deliver it 4 hours later.
The distance to my home is 30 minutes by car. Never, ever use this company.
Reason of review: Poor customer service.