Not resolved
1 comment

Ordered something from Australia.Followed tracking like a hound.

Was at home all day package was to be delivered. Checked tracking status. Said package had been delivered and I had signed for it. No truck was here, no doorbell rang, no package was delivered and I did not sign anything.

No one else was here. Driver came to house, looked me in eye and said he had been here and that someone else (not me) had signed for the package! For the record, I live in a single family home in a nice neighborhood and it was pouring out. I assure you no one was sitting on my doorstep in the rain while I was at home.

Since then have called and spoken with DHL supervisor on numerous occasions. Asked to see a hard copy of my alleged signature. They sent me squiggle that looks like an "O" with a line through it. Not my sig.

They are unapologetic and rude and tell me that it is up to me to contact the shipper and that the shipper has to file a claim. (ok, I guess that's the way it works). That they take the word of the driver, who is obviously either confused or lying, over mine makes me furious. what ever happened to the customer is always right?

So here I am having paid for item, not received item and now am taxed with the project of calling the shipper in Australia during their business hours (I live in the eastern US).

When I get hold of them I'm going to ask them to ship my item via FEDEX.

Reason of review: Poor customer service.

Monetary Loss: $148.

Preferred solution: Deliver product or service ordered.

Had an Experience with Dhl?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Newton, Massachusetts, United States #926402

The issue was resolved when the package was delivered by the neighbor to who's house it was delivered. DHL maintains that they delivered to my home and that I signed for it.

You May Also Like

uShip - Puppy scam uShip "I found a lady on craigslist with husky pups -free, we texted and emailed. After she found out where I lived (nj) she said she lived in Seatle Washington, she..." Read more TSI Shipping - Moving Service Review from Wayne, Pennsylvania TSI Shipping "I have shipped my almost new mattress and Box springs with this company. They mentioned everything must be in boxes and they only handle boxes. So I spent $100 on..." Read more Ceva Logistics - Worst experience ever in getting a product delivered Ceva Logistics "This is the worst experience I have ever had in getting an item delivered. Ever. Period. I do not understand how they are still in business. Everything is wrong, from..." Read more DHL Dhl "i have sent a package with DHL to Egypt and they have lost my cargo in London. that is an unacceptable situation for an International Brand. They told me to..." Read more Frontgate - When a pledge is just a pledge.  3 Attempts at delivery and each time the product was damaged!!! Frontgate "Originally ordered the Palermo outdoor Lg Sq Table/Chairs set on July 17, 2017. First and second deliveries showed up with either glass broken and/or cheap plastic piece that holds table..." Read more Falken Tire - Belt broke(?) and tire shredded Falken Tire "I was traveling out-of-state and became aware of a vibration and rumbling sound. At first I thought it might be road noise, but when I got on the interstate highway,..." Read more Wayfair - Misleading advertising Wayfair "Wayfair posted an ad on Yahoo Canada listing a ShelterLogic product at 204.99 When I clicked on the link the actual product was $310.99 When contacted they suggested the add..." Read more Chopretail - Horrible Experience Chopretail "I am a new mother and purchased a Spectra S2 pump from Chop Retail via Walmart. I like to be a prepared mother and ordered the pump 4 months before..." Read more