For the past two days to simply login to DHL is a nightmare. Reminds me of Yahoo mail.
Horrible software program. I typed the correct email, the correct ID and could not get past that. So I could not receive the password by email. In this day and age it is unthinkable that this happens !!
And then to file your complaint is another hassel. The entire DHL web page is very confusing and not helpful. Many drop down boxes and sub headings are scattered all over. And then the local office was not at all helpful.
They were rude and abrupt and gave no advice or directions.
All they said was to go online and call us afterwards when you are reday to ship. The DHL head office needs to assess their agents performances.
Reason of review: Login Nightmare online.
Preferred solution: Let the company propose a solution.