I called today because I bought something off of ebay 12 days ago from a seller who uses DHL. DHL tracking says it was tendered to USPS 5 days ago, USPS says they are still waiting to receive it.
DHL rep I spoke too, told me that its out of their hands and they can't do anything since according to their records it was sent to USPS. I order many times a month from eBay and I always receive my packages within 3-5 days. It's been 12. The rep told me that since today is a holiday that USPS can't scan the package as being received.
Um, today is not a national holiday, state run facilities are not closed, I know this for the simple fact that my husband works in a state prison, and he's at work today. Mail is delivered today, the post office is not closed. Ebay says I have until the 13 to receive my package or I get to open a claim against the seller, DHL is telling me that I still have another week until my package would be considered lost.
DHL lies to their customers and won't look into anything. Will never buy from a seller again who uses this horrid company.
This person wrote the review because of poor customer service at DHL. Reviewer claimed that he or she wants DHL to have the product delivered.
The most disappointing in user's experience was unconcern about package. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.