I called today because I bought something off of ebay 12 days ago from a seller who uses DHL.DHL tracking says it was tendered to USPS 5 days ago, USPS says they are still waiting to receive it.
DHL rep I spoke too, told me that its out of their hands and they can't do anything since according to their records it was sent to USPS. I order many times a month from eBay and I always receive my packages within 3-5 days. It's been 12. The rep told me that since today is a holiday that USPS can't scan the package as being received.
Um, today is not a national holiday, state run facilities are not closed, I know this for the simple fact that my husband works in a state prison, and he's at work today. Mail is delivered today, the post office is not closed. Ebay says I have until the 13 to receive my package or I get to open a claim against the seller, DHL is telling me that I still have another week until my package would be considered lost.
DHL lies to their customers and won't look into anything.Will never buy from a seller again who uses this horrid company.
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The most disappointing in user's experience was unconcern about package. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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