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I was ultra excited when I finally ordered in my dream computer motherboard, thinking that I saved $30 by buying from China. It was the day before arrival that I received a text and phone call from DHL stating that I needed to pay an additional $20.61 for them to release my highly anticipated PC part.

They called it "customs clearance fees". This isn't my first time ordering in PC parts from a foreign country (I've ordered from China, USA, and Europe in the past), and I've never had to pay an additional fee.

Even if there was import charges, $21.61 for a $75 item seems ridiculous. IDK, maybe I'm wrong in my assumption of what import charges are, but even if there are charges they should be stated before I pay for a shipping service that is aware of the value of, and what's being shipped where.

I should have listened to my sister, she had the same thing happen to her and they lost her stuff in the past too.

On the bright side: shipped from Hong-Kong to central Canada in 6 days.

Product or Service Mentioned: Dhl Shipping Service.

Reason of review: Pricing issue.

Monetary Loss: $20.

Preferred solution: Price reduction.

I liked: Fast delivery.

I didn't like: Having to pay hidden fees for a service i already paid for.

Company wrote 0 private or public responses to the review from Apr 17.
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