I was ultra excited when I finally ordered in my dream computer motherboard, thinking that I saved $30 by buying from China. It was the day before arrival that I received a text and phone call from DHL stating that I needed to pay an additional $20.61 for them to release my highly anticipated PC part.
They called it "customs clearance fees". This isn't my first time ordering in PC parts from a foreign country (I've ordered from China, USA, and Europe in the past), and I've never had to pay an additional fee.
Even if there was import charges, $21.61 for a $75 item seems ridiculous. IDK, maybe I'm wrong in my assumption of what import charges are, but even if there are charges they should be stated before I pay for a shipping service that is aware of the value of, and what's being shipped where.
I should have listened to my sister, she had the same thing happen to her and they lost her stuff in the past too.
On the bright side: shipped from Hong-Kong to central Canada in 6 days.
Product or Service Mentioned: Dhl Shipping Service.
Reason of review: Pricing issue.
Monetary Loss: $20.
Preferred solution: Price reduction.
I liked: Fast delivery.
I didn't like: Having to pay hidden fees for a service i already paid for.