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My daughter ordered her prom dress online. I came home yesterday to a notice on door saying sorry they missed me and that I owe $25.32 duties and taxes.

I went on line with waybill number and it says package was delivered and signed for?? the time was a half hour earlier online-which meant the driver would have met my husband leaving for work, which he didn't. I called customer service got excuses, maybe they left it in garden house?? or garage-which is locked always??

I asked how it could be delivered if the duties and taxes haven't been paid yet??!! Says it was signed by GH- no one at this house even has a G in their name. online picture of proof of delivery is just a line that looks like a large scrawled M and id piece is JD146000****681****-dont know what that is but if GH signed why is id JD?? customer service called me back and told me to wait and see if it shows up over the weekend as he would be looking into this ,he gave me is name and "direct phone number".

I called that number today,1-85*-466-**** it says cant leave a message as mail box is full, its not his direct number. all the depots in Ontario are closed Saturday and sunday so how would I get a parcel on week end.

I am so worried that my teenage daughter just paid $336.00 of her hard earned money for a very hard lesson and not a prom dress. I really hope I'm wrong

Reason of review: Order processing issue.

Location: Richmond Hill, Ontario

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