Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money

My friend sent me a gift via overnight shipping but my package got stuck due to a DHL internal issue. When you called the helpdesk, they never told you when this issue would be resolved but kept on asking you to wait.

They never took any emergent approach to make up your loss but ask to you wait and check status online. You wouldn't know when the package will be shipped out. Endless waiting.......

Do Not use DHL.

You will get into trouble and never receive your package in time. Their customer service is terrible and you never got info that you need from them.

This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any) as the author lost $10000. jacklee is overall dissatisfied with Dhl. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Dhl.

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