I was expecting a delivery on Monday 24/1/11, but they tried to deliver on the previous Friday whilst I was out at work. That was ok.
As the card left told me to go on the website for redeliver or collection. I opted to collect although the depot isn't near me. They wouldn't allow me to collect on Saturday. And as I was on holiday the following Tuesday.
The date that was convenient for me was 31/1/11 So out of the dates that DHL gave me to chose from. I chose this one. But when I went to collect it, they had returned it. I told them that, I had agreed with DHL that I would collect it, this day.
They said we have trouble with the emails(although it wasn't an email and I had confirmation). On enquiring how this simple task could go so wrong.
They said "we get it all the time". Their was no reply to that!