Not resolved

sent a package to overseas and the package had to come back due to clearence at the customs. i used fedex, ups and usps before for same type of shipment and never had any problem.

i called dhl and ask for a refund since they were not able to provide me the service that i paid for and they said they couldnt because the receiver was suppose to clear the package from the customs and i told them that i never had this problem with other cariers such as fedex, ups or usps and they said their policy may be different. Basic knowledge says that international custom policies do not vary by the shipment companies. Custom laws are applied to every company same way. bottom line is Dhl sucks for international shipping.

so just a future reference for those who might be using dhl as a courier.

my recommendation is one word. NO!!!!!!!!!

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