Dhl - Review in Shipping category

9 of 575 Dhl reviews

Had a parcel that was suppose to be shipped out 1 month ago.Over the month i have spoken to 8 customer reps and then finally afte a few weeks they told me a supervisor's phone number.

I call and i cant even leave a message the mailbox is always full. I phone after one month now and a supervisor tells me that it was at the ups store for pickup. I arrive at Ups and no package. Oh boy was I furious.

I immediately called DHL and another supervisor said that they will send it to my location again on Nov 23d.

I specifically told her it would have to be there on that day because i was driving from one hour from the ups store.I patiently gave them another chance and waited till Nov 23d Yesterday i drove one hour to the ups and IT WAS NOT THERE AGAIN THIS COMPANY IS A JOKE ..A COMPLETE UNPROFESSIONAL COMPANY

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Exchange, Refund and Cancellation Policy
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Shipping
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