Not resolved

I regularly import goods from the US and China to Chile. Not a single shipment by DHL has been delivered on time or without a challenge.

Before they deliver a parcel, they will call and ask you to agree to their brokerage charges after the fact; a legally questionable upsell to begin with. However, if you miss that call, they will not even attempt delivery, but assume non-compliance and hold the package until you contact them. Sometimes they will then request a bank deposit. One must contact exactly the right DHL unit and in their local language, any other communication attempts are ignored and lead nowhere.

Insult to injury, they rarely respond to emails more than once a day, often requesting redundant information multiple times. No other courier has these problems, yet the DHL experience is horrible every single time.

Product or Service Mentioned: Dhl Delivery Service.

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Apr 05, 2017.
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