Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money

It has been over 3 weeks since my supplier send me the items I purchased from them. After 3 days, I can see that the package has arrived at Jakarta, but until now (a total of 3 weeks), I still have not received my package. Called them many times and all I can get is "please wait"? At this point of time I am not even sure if they still have my package or lost it somewhere.

What I do know is that by the time I receive the package (if I ever do), the guarantee period will have expired already. It means I am not covered if my supplier sent me the wrong items / defective products. I had used Fedex before and their service is waayyyy better.

To whoever is reading this, please please NEVER USE DHL!


I am using DHL Express service scheduled for delivery to my door on 24th april 2018

Product or Service Mentioned: Dhl Express Delivery Service.

Reason of review: Problem with delivery.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like