worst service from DHL, today 12/24 I waited for 6 hours and the driver never delivered my item and he/she even lied to the station that he/she had stopped by at 4:47pm and told them that we are closed!! I was waiting for 6 hours and called at least 6 times from 12 - 5 pm to make sure that DHL driver will come.
DHL agents told me the item will be delivered by 5pm absolutely, when it turned sour, they are playing game and tried to use the fake report from the driver. If the driver stopped by, there should be a stick or pad letf on door. I was in the office and kept the warehouse's door open. I was waiting for 6 hours that I wan not able to help my family on preparing Xmas.
Worst service and I am not going to use DHL any more!! So bad even under this economy!!!
Monetary Loss: $800.