Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money

I have had 2 experiences with DHL and to say I am unimpressed is an understatement. My cell phone in warranty went bad.

ATT warranty sent it by DHL. 1- The package went from Grand prairie, Tx., Houston, back to Grand prairie, back to Houston and finally 10 days later made it to Corpus Christi. 2- My phone came without a battery so a battery was (yuck) sent by DHL and they did not have any tracking information for 3 days. Next update was delivered, 5 hours after it was delivered.

We get alerts because we don't want our stuff stolen from our porches so what good is an alert after it is already stolen??? 3- I would never personally use DHL. For me, its 0 for 2 and that would be a losing season in sports. 4- I wrote 4 emails and the auto response says they will get back to me in 24 to 72 hours.

Would you be surprised if I said I never heard from them. I never used profane language but the last 2 were written in anger.

I was told they never do. 5- I had called customer service about my phone and basically the agent said "It will arrive".

Review about: Dhl Delivery Service.

Reason of review: Poor customer service.

Preferred solution: I would love to have them put out of business. Or maybel an explanation or an apology none of which I will get..

I didn't like: Unconcern about package, Bad services, General attitude.

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