DHL has been unable to trace a $17,000 package of antiques. Their tracking website has shown it as being "in the air from Germany to the USA" for 9 days. Apparently this doesn't seem odd to them. DHL has no record of giving the package over to US Customs or the USPS, and neither US Customs nor the US Post Office has any record of receiving the package. I've tried to get a response from their on-line package tracking email system; absolutely no response. So I called the US "help" line. After 45 minutes of "please hold" and being passed around, I was told that no US employee was allowed to answer questions about missing packages from Germany. So they gave me a phone number in Germany. "just keep punching in "33" for an English speaking employee". Yeah, like that works.
In my experience, all shippers occasionally mess up. Most will try to find a package that's gone astray. I've never before dealt with a shipper that simply doesn't care about a mess-up. If one can believe the on-line posts and what DHL employees tell me, DHL simply has no systems or procedures for tracing & retrieving lost packages, and apparently absolutely no customer care employees at all.
Use them at your peril. I was charged $650 for "premium service" on a 15 lb. package. Total loss.
Monetary Loss: $17.