DHL are the most incompetent company I have had to deal with. With specific instructions to telephone a mobile ( on 3 separate phone calls) as there is no access to get in to the building, they are not able to do this little but essential request. A parcel I needed in order to make a printing date in China, 3 cab fares to get back to my premises in time, and me losing a half day's work in order to be here to receive the parcel.
DHL response on telephone: The request to call the mobile number was 'only a request', it was not written 'Urgent' on there. And we at DHL cannot guarantee that our driver's have mobile phones. And, we cannot call them after 4pm in the day.. IF they had a mobile. What kind of "EXPRESS' professional delivery company has driver's that don't have mobile phones!!!>>>???, wouldn't you think if they are running an EXPRESS company, that means, you need mobile phones to deliver urgent parcels??? And a request to change the delivery address.. even though also in the city area, means the parcel is delayed yet another day.
I wish another company would open up and run a much more flexible and professional business and boot these guys out. What a waste of incompetence!