Not resolved

Tried to send a luggage with DHL Germany to Austria. This was way too difficult task to DHL.

They ended up sending the parcel to Australia. For logistics corporation this is fairly poor performance. The service I bought was International EU parcel. I would like to point out to DHL that Australia is not part off EU either.

EU parcels should not go there. Customer service at DHL Germany matches their awareness of EU countries and their neighbours. Nobody seems to be able to re-route the parcel or deal with the issue.

I suppose if something goes wrong they just give up and its your loss. So now our luggage filled with winter clothing is in Australia and we are skiing in Austria.

Product or Service Mentioned: Dhl Delivery Service.

Reason of review: Problem with delivery.

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