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So the "readers digest" version is that I had a passport being sent to me, cost $30.

DHL leaves one door knocker and says that a "second" attempt will be made. The driver even acknowledges this on the door knocker, however he fails to provide a time at which he attended my abode. That said, I call to make sure I can make sure I'm home. However they tell me that he won't becoming since this was the second attempt?? Yes he made an attempt a few days earlier but neglected to leave any sign he was there??

OK, now I have to pick up the package?? I spend $30 for me to drive across town ??

On the phone, the operator says that the door knocker must have been removed? and if I wanted the package to go pick it up, "too bad so sad"

I get a call saying to go pick up the package after 5, I attend the P/U depot and low and behold its not there!! So needless to say "Im fit to be tied"

I call and they tell me "its goign to be there between 5-7pm?? Well I tell her tha I'm appalled that DHL thinks that my time is not as important as theres!!

I ask for the regional supervisior, and he won't even call me!!! Very sad!!!

So I pick up my passport and then go and file a complaint on the DHL website.

Suffices to say that I companied to the Embassy and now I'm here.

DHL will never get any of my business again, or anyones elses if I can help it.

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Arlington, Virginia, United States #653805

DHL is a horrible delivery company. I ordered a pocket knife from amazon, and they won't even deliver it to my doorstep. I have to BE THERE TO SIGN FOR IT.


Never using them again, after weeks of exchanging emails with DHL and multiple notes on front door. Finally had to drive over an hour into a horrible part of the city to the DHL processing center and fill out paperwork to pick up my package.

What a retarded hassle and business model.

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