So the "readers digest" version is that I had a passport being sent to me, cost $30.
DHL leaves one door knocker and says that a "second" attempt will be made. The driver even acknowledges this on the door knocker, however he fails to provide a time at which he attended my abode. That said, I call to make sure I can make sure I'm home. However they tell me that he won't becoming since this was the second attempt?? Yes he made an attempt a few days earlier but neglected to leave any sign he was there??
OK, now I have to pick up the package?? I spend $30 for me to drive across town ??
On the phone, the operator says that the door knocker must have been removed? and if I wanted the package to go pick it up, "too bad so sad"
I get a call saying to go pick up the package after 5, I attend the P/U depot and low and behold its not there!! So needless to say "Im fit to be tied"
I call and they tell me "its goign to be there between 5-7pm?? Well I tell her tha I'm appalled that DHL thinks that my time is not as important as theres!!
I ask for the regional supervisior, and he won't even call me!!! Very sad!!!
So I pick up my passport and then go and file a complaint on the DHL website.
Suffices to say that I companied to the Embassy and now I'm here.
DHL will never get any of my business again, or anyones elses if I can help it.