My parcel has been stuck in Brazil for nearly 3 weeks now. I either hire a DHL broker to release the parcel and pay around £500 (parcel with value of £100) or I pay the same amount so they can release the parcel and send it back to me in the UK, no options there, pay the money regardless!
This situation is simply ridiculous. I was never informed by DHL Express UK any of these problems! They simply charged me £85 and promised a 3 day delivery, that's it! STAY AWAY from this company!
When DHL UK accepted to take my parcel for £85 and deliver it to my parents in Brazil, no one ever mentioned I would encounter these issues. From the very beginning I asked DHL Express Complaints department to point out where in their website it shows that I would be facing these complications. I am still waiting for this information.
So far they have failed to provide me with it. I am shocked by the lack of information, support and miscommunication from DHL Express UK and Brazil.
Review about: Dhl Express Delivery Service.
Reason of review: Order processing issue.