Right - is it not the DHL responsibility to get a package from point A to
point B, and is it not right to get it there intact and safe, that is way
a client uses a courier company (DHL) and most off the time the best that
is on the market because it is valuables that needs to be transported from
point A to point B and so you use some one you can trust and you pay them
for that to get you package safely and in tact to U.
Am I right with this question, if I am then we understand each other.
Right second statement
If your goods dos not get to U in tact and save who's responsibility is it
that surely not the clients, it is the courier company responsibility right
because you paid them, and it is not a thump suck price it is a fix
price right that the client accepts right in this case it is DHL, not the
cheapest priced company on the market but there repetition and philosophy stand - we will be your courier responsibility you can trust us. Right
Now I want to get some tings clear.
DHL is one company, what goes for DHL in one country it goes the same in
an other country so what I am saying is THE RULS ARE THE SAME(DHL) right.
I order a Vinyl Cutting machine from China on the - Fri, November 26,
2010, 09:24 because I need to do something ells because I do not now
How long I still have a job, so I went and loan the money for the machine
And the courier cost. So I waited for delivery an wile I waited I got my
clients ready to meet in the beginning of the new year (that cost more
money) did my website design and activate the website ( that cost more
money every month) now the unit comes and it is damaged and not in tack
parts missing and that is how my Year ended for me I phone DHL claims
department they gave me a complaints number the next day and ask me to
send them photos so long they will get the process in place. In the mean
time I send a mail to my supplier and get on to there head and told them
I need answers.
In the mean time I am waiting on answers from DHL but nothing not even
To confirm every ting is in place and I wait and wait old year is gone new
year is well on its way and waiting an still waiting and then I think to
my self a BIGG Company like DHL close there doors over December not
possible. On the date of 14/01/2011 I started with emails to Miss
Kgomotso Molefe Who is suppose to do the claim se read my mails but did not
response to it at all until I started to phone theme and when I spoke to Miss Kgomotso Molefe Se told me she was on leaf and a other person with the name Miss Tshegofatso Dubula will contact me - and I have proof that on several occasions when she was supposedly be on leaf she did read the
mails, and on the date of 24/01/2011 Miss Tshegofatso Dubula send me a
mail with some new details and numbers.
Now from that date to date I have to send a mail some times twice a day to
try and get info. Now I been told she send a mail to Hong Kong she is
waiting for response and then after a few days it is New Year in Hong
Kong so what it seems to me now I have the same dilemma I hade here in South
Africa over December they also close shop. Now all of a sudden I need to
get hold of the shipper because the claim is from them and so on and so
So your policy Have to say - You cant Trust us If your goods is not
Right now I want to know what are we doing about this.
Who is replacing the unit
Who is reimbursing me for all the money I spend on websites and ads and
How long is this going to take
Complaint ref. no. is 130009521
Monetary Loss: $880.