Seller: Gearbest Product: Dhl Delivery Service Clear all filters (0 of 288 reviews match)
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Gearbest - Wrost shoping experience ever

1. Took more than a month to get delivered, even I paid and used DHL. 2. Lied me about shipping schedule. 3. The phone arrived without any protective material, just in a DHL's yellow vinyl bag. 4. The phone was broken from the beginning. 5. Wrost communication. Never got answer on my question. Will never buy a thing from this shitty site. If tou buy a phone, go and check different shops.
2.8
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product
Dhl Delivery Service
#1170482
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Grievance with gearbest
Grievance with gearbest
Grievance with gearbest
Grievance with gearbest
Grievance with gearbest
We have wasted more than 2 weeks of time following up dhl regarding the status. DHL kept saying that they will deliver the product the next day(so many next days have come and gone). We were into lots of stress because of this, as we needed the mobile so urgently we...
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1.0
Product
Dhl Delivery Service
#1147288
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I ordered an Android TV box from Gearbest with free shipping a couple of weeks ago, now Gearbest is contacting me and saying that DHL(the shipping company) considers Perry, Georgia(USA) a remote location and they want extra money to ship my order. Perry, of course, is...
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Product
Dhl Delivery Service
#1102664
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I guess it now has to ship DHL and now I have to pay custom fees. The website states FREE SHIPPING, so I should get FREE SHIPPING. They state in their e-mail " Unfortunately, we regret to inform you that this order cannot be shipped by Priority direct mail due to the...
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Gearbest
Gearbest

Dear Customer, Thank you for your comment. ​Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.All messages wi...

Product
Dhl Delivery Service
#1044734
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Ordered on Saturday, and got my item on Tuesday via DHL -- drop-shipped all the way from China! (Shipping cost: under $10.) This particular item was 25% cheaper than on Amazon, too. What's not to love? (Yes, I saw all the negative reviews... *after* I placed my order..
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5.0
Product
Dhl Delivery Service
I liked
  • Fast delivery
  • Good quality
#919634
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Gearbest - Extra fees
Gearbest - Extra fees
I bought $28 worth of product, I paid an extra $10 for shipping. After I received my shipped product notice the crooked company they use for shipping DHI , told me I owed an additional $19 dollars in fees and customs to continue shipping my product. This was a false...
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Gearbest
Gearbest

Dear CustomerThank you for your feedback.Please kindly note that this is customer clearance fee and DHL has paid it for you so they charge you the fees.For the tax and customs...

2.0
Product
Dhl Delivery Service
I liked
  • Choices
I didn't like
  • Never got a shipping refund
#907108
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At your store! Over 60 phone calls to DHL and GearBest. 3 months of past and no solution or resolution this is not running a business this is fraud. Your inability or desire to solve the situation is just one more customer who's going to use social media and tell all...
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Gearbest
Gearbest

Thanks for your reply.Thanks for your feedback. We regret any inconvenience or frustration that your experience has caused you.We are really sorry for this delay. Please kindl...

1.0
Waterford,Ontario
Product
Dhl Delivery Service
#848423
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This is the last email I sent to gearbest through paypal summarizes the problem: Hello, I ordered on April 26 this mobile phone xxxxxxxxxxxxxxxxxxxx of your site with shipping via DHL with delivery between 3-5 days (paid fast shipping). Once i have entered several...
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Gearbest
Gearbest

Dear tiagogouveia,Thank you for taking your time to write your review. We really appreciate the feedbackWe are sorry to hear that you did not receive the package. Could you p...

2.8
Product
Dhl Delivery Service
#844366
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