they lie, misinform and are just generally uncaring and useless. NEVER AGAIN!
they have lost my late fathers ashes en route between munich and london! and all they care about is the fact that their is no monetary value. i dont want money i want my dad's ashes!!
sadly i made the mistake of using them again last week to send a passport to my son in south africa - after 6 days the passport has not even left london yet ! again lies, misinformation and not a lot else.
they dont call back when they say they will. the whole uncaring system stinks.