Sat around all afternoon on Friday waiting for a new phone from O2. When nothing had arrived by 6pm, looked up the DHL tracking again which claimed it had been delivered at 17:22 and SIGNED FOR BY ME, which is the worst of it.
Now O2 claim that DHL claim I signed for it. I have asked repeatedly that they secure both a copy of the signature and the GPS log of where it was taken, neither of which can refer to me! O2 now seem to think I stole the phone.
At the moment I just feel powerless and I'm being acused of being a thief to boot. This does NOT sit well.
Monetary Loss: $750.