DHL Phone Numbers and Emails

Toll-Free Number:

  • (800) 225-5345
    Tracking Inquiries
Send Message

Customer Service:

  • (317) 554-5191

Investors/ Franchasing:

  • +492 281 826 3000
    Head of Investor Relations
  • +492 281 826 3001
    IR Event-/Roadshow Manager
  • +492 281 826 3207
    IR Manager
  • +492 281 826 3203
    Senior IR Manager
  • +492 281 826 3201
    Senior Vice President Investor Relations


  • +49 228 1820


  • (954) 303-6075
    Corporate Communications and Responsibility Americas
  • (954) 593-9805
    Corporate Communications Lead, DHL eCommerce Americas
  • (954) 614-6809
    Corporate Communications Lead, DHL Express Americas
  • (206) 674-4006
    DHL Express Americas
  • (201) 766-2517
    External Communications Lead, DHL Global Forwarding Americas
  • (954) 415-7358
    External Communications Lead, DHL Global Forwarding Americas

DHL Emails:

Investors/ Franchising
Corporate Communications and Responsibility Americas, Corporate Communications Lead, DHL eCommerce Americas, Corporate Communications Lead, DHL Express Americas, DHL Express Americas
External Communications Lead, DHL Global Forwarding Americas
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More phone numbers and emails Less phone numbers and emails

How to Contact DHL Customer Service?

Most Popular Number:

(800) 225-5345 Tracking Inquiries
Total calls: 1 339 Issues resolved: 56 Last call: May 31, 2023

How to Contact DHL by Phone?

There are multiple DHL contact numbers listed on their website. If you are looking to call DHL, you should think which department to reach out to regarding your issue. If your DHL complaint is about billing, you can call 1-800-722-0081. For technical support, you can reach out to 1-800-527-7298 during DHL customer service hours.

If you received an attempted delivery notice, you should call 1-888-273-8876 to speak to customer service about rescheduling delivery. And finally, if you have other issues that don’t fall into these categories, you can call the general DHL customer service phone number.

How to Contact DHL Customer Service by Email?

The company encourages customers to contact the DHL Help Center through email. The DHL customer service email addresses are listed online on the contact us page. When you visit the contact DHL page, there are dozens of possible addresses to use through the forms available.

How to Reach DHL Support Through Live Chat?

When you visit DHL Help Center, you’ll find the chat option at the top of the page, above the customer service phone numbers and the various email addresses. To use the DHL support chat, you simply click on Chat Now link at the top of the contact page.

Once you’ve clicked on the link, an automated chat box will appear in the corner of the screen and prompt you to begin your conversation with DHL chat support.

How to Contact DHL Through Social Media?

DHL customer support does maintain several social media accounts. If sending a DHL support email doesn’t create the response you’re looking for, you can try messaging through social media as well. DHL's social media accounts include Whatsapp, Twitter, Facebook, Instagram, and YouTube.

Contact Information

DHL Website:

DHL Help Center:

Corporate Office Address:

DHL International GmbH
Charles-de-Gaulle-Str. 20
Bonn, Bonn 53113

Other Info (opening hours):


Monday - Friday: 8:00am - 5:00pm

Customer Correspondence

DHL Express

Executive Office Contact

1210 South Pine Island Road

Mail Stop #44

Plantation, FL 33324



+49 228 182 63199

DHL Rating Based on 393 Reviews

Rating details

more details
Customer service
Product or Service Quality
Turnaround Time

Rating stats

Rating trend

How Good is DHL's Customer Service?

Anajah Jkc
Anajah Jkc
Feels Disappointed | May 20, 2023

Good 1

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Latrecia Uzo
Latrecia Uzo
Feels Satisfied | May 18, 2023

Very good

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Mohamedtamerelshimi E
Mohamedtamerelshimi E
Feels Disappointed | May 17, 2023

We did send a shipment from Alexandria Egypt to New York USA, shipment remained in Transit in Frankfurt for customs process for one month
DHL should be the fastest service provider
DHL means time is money
What happened is unacceptable to face this kind of service from such Multinational company
Probably the goods is reuind
The only bad thing we did is choosing DHL Express to deliver our goods

Read full quote
Beula Rjr
Beula Rjr
Feels Disappointed | Mar 08, 2023

Up until now I’m still waiting for the email from DHL
On the status of my box that was withheld at IS costumes item was received in US back in January 2023 . DHL Shipper in the Philippines have a hive negligence on handling my items… please send me the update on the status of my baon‼

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Katha Pwg
Katha Pwg
Feels Disappointed | Feb 28, 2023

*** will not answer

Read full quote
Herman L 60
Herman L 60
Feels Satisfied | Feb 03, 2023

All only small business misunderstandings with package delivery

Read full quote

Summary of DHL Customer Service Calls

03:13 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call DHL?

Shipping and Delivery Question:

  • “I need to complete the information for a package to be delivered to me”
  • “Didn't receive my package”
  • “Package not received like schedule”

Request for Information Question:

  • “About a package”
  • “About my shipment”
  • “Question regarding delivery status”

Employment Question:

  • “Need a w2”
  • “W2”
  • “Payroll”

Return/ Replace Question:

  • “Mist a call from Dahl am returning the call”
  • “Need to return a package”
  • “Package returned to sender by DHL”

Staff Question:

  • “Want to talk to customer service very important please”
  • “Courier service”
  • “*** service”

Payments and Charges Question:

  • “My deposit”
  • “Fraudlent transaction”
  • “Billing”

Product/ Service Question:

  • “My package was damaged”
  • “Fake package.”
  • “Need to get a letter stating the last day I worked”

Website/ Application Question:

  • “Follow up with my application”
  • “Want to put in another application for employment”
  • “I want to import penimaster pro from a website from Germany”

Account Question:

  • “Account hacked”
  • “I tried to set up a Guinness account , was told that someone will call me I have been waiting over two months”
  • “Business account”

Activation/ Cancellation Question:

  • “I need DHL to pick up package that was canceled but got delivered to me anyway? I need dhl to pick it up and send it back to where ever it came from plz”

Refund Question:

  • “Refund”

Other Question:

  • “Issue with my package”
  • “Customs”
  • “My package”


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DHL is a privately held company. The company was founded in 1969 by Adrian Dalsey, Larry Hillblom, and Robert Lynn. DHL is headquartered in Bonn, Germany. In the United States the company is headquartered in Plantation, Florida. The company specializes in express logistics and provides freight forwarding services, international shipping of documents and contract logistics. The company is wholly owned by Deutsche Post. DHL is an owner of its own cargo airlines European Air Transport. DHL provides freight and package shipping service all over the world even to such countries as Iraq, Cuba, North Korea and Myanmar. DHL has four divisions: DHL Express, DHL Global Mail, DHL Global Business Services, and DHL Freight and Contract Logistics.

DHL reviews and complaints

DHL is ranked 202 out of 963 in Transportation and Logistics category

Area Served

USA, Canada, Europe

Payment Methods


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