DHL Phone Numbers and Emails

Toll-Free Number:

  • (800) 225-5345
    Tracking Inquiries
Send Message

Customer Service:

  • (317) 554-5191

Investors/ Franchasing:

  • +492 281 826 3000
    Head of Investor Relations
  • +492 281 826 3001
    IR Event-/Roadshow Manager
  • +492 281 826 3207
    IR Manager
  • +492 281 826 3203
    Senior IR Manager
  • +492 281 826 3201
    Senior Vice President Investor Relations


  • +49 228 1820


  • (954) 303-6075
    Corporate Communications and Responsibility Americas
  • (954) 593-9805
    Corporate Communications Lead, DHL eCommerce Americas
  • (954) 614-6809
    Corporate Communications Lead, DHL Express Americas
  • (206) 674-4006
    DHL Express Americas
  • (201) 766-2517
    External Communications Lead, DHL Global Forwarding Americas
  • (954) 415-7358
    External Communications Lead, DHL Global Forwarding Americas

DHL Emails:

Investors/ Franchising
Corporate Communications and Responsibility Americas, Corporate Communications Lead, DHL eCommerce Americas, Corporate Communications Lead, DHL Express Americas, DHL Express Americas
External Communications Lead, DHL Global Forwarding Americas
Claim Your Business
More phone numbers and emails Less phone numbers and emails

How to Contact DHL Customer Service?

Most Popular Number:

(800) 225-5345 Tracking Inquiries
Total calls: 1 223 Issues resolved: 51 Last call: Mar 22, 2023

How to Contact DHL by Phone?

There are multiple DHL contact numbers listed on their website. If you are looking to call DHL, you should think which department to reach out to regarding your issue. If your DHL complaint is about billing, you can call 1-800-722-0081. For technical support, you can reach out to 1-800-527-7298 during DHL customer service hours.

If you received an attempted delivery notice, you should call 1-888-273-8876 to speak to customer service about rescheduling delivery. And finally, if you have other issues that don’t fall into these categories, you can call the general DHL customer service phone number.

How to Contact DHL Customer Service by Email?

The company encourages customers to contact the DHL Help Center through email. The DHL customer service email addresses are listed online on the contact us page. When you visit the contact DHL page, there are dozens of possible addresses to use through the forms available.

How to Reach DHL Support Through Live Chat?

When you visit DHL Help Center, you’ll find the chat option at the top of the page, above the customer service phone numbers and the various email addresses. To use the DHL support chat, you simply click on Chat Now link at the top of the contact page.

Once you’ve clicked on the link, an automated chat box will appear in the corner of the screen and prompt you to begin your conversation with DHL chat support.

How to Contact DHL Through Social Media?

DHL customer support does maintain several social media accounts. If sending a DHL support email doesn’t create the response you’re looking for, you can try messaging through social media as well. DHL's social media accounts include Whatsapp, Twitter, Facebook, Instagram, and YouTube.

Contact Information

DHL Website:

DHL Help Center:

Corporate Office Address:

DHL International GmbH
Charles-de-Gaulle-Str. 20
Bonn, Bonn 53113

Other Info (opening hours):


Monday - Friday: 8:00am - 5:00pm

Customer Correspondence

DHL Express

Executive Office Contact

1210 South Pine Island Road

Mail Stop #44

Plantation, FL 33324



+49 228 182 63199

DHL Rating Based on 387 Reviews

Rating details

more details
Customer service
Product or Service Quality
Tracking Tool

Rating stats

Rating trend

Summary of DHL Customer Service Calls

03:17 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call DHL?

Shipping and Delivery Question:

  • “No delivery”
  • “It shows me that my order is already delivered but I don't see it”
  • “Where is my package?Tracking my package”

Request for Information Question:

  • “Need to know”
  • “To find out why ive been c”
  • “Seeing about my order”

Employment Question:

  • “W2”
  • “Payroll”
  • “Trying to get in touch with DHL 401k”

Return/ Replace Question:

  • “Package Return”
  • “Change adreess”
  • “Package returned to sender by DHL”

Staff Question:

  • “Want to talk to customer service very important please”
  • “Courier service”
  • “*** service”

Payments and Charges Question:

  • “My deposit”
  • “Fraudlent transaction”
  • “Billing”

Product/ Service Question:

  • “My package was damaged”
  • “Fake package.”
  • “Need to get a letter stating the last day I worked”

Website/ Application Question:

  • “Follow up with my application”
  • “Want to put in another application for employment”
  • “I want to import penimaster pro from a website from Germany”

Account Question:

  • “I tried to set up a Guinness account , was told that someone will call me I have been waiting over two months”
  • “Business account”

Refund Question:

  • “Refund”

Other Question:

  • “I want to know when I will receive my parcel”
  • “Lost package”
  • “Yard driver applcation”


Related Companies

DHL Parcel


DHL is a privately held company. The company was founded in 1969 by Adrian Dalsey, Larry Hillblom, and Robert Lynn. DHL is headquartered in Bonn, Germany. In the United States the company is headquartered in Plantation, Florida. The company specializes in express logistics and provides freight forwarding services, international shipping of documents and contract logistics. The company is wholly owned by Deutsche Post. DHL is an owner of its own cargo airlines European Air Transport. DHL provides freight and package shipping service all over the world even to such countries as Iraq, Cuba, North Korea and Myanmar. DHL has four divisions: DHL Express, DHL Global Mail, DHL Global Business Services, and DHL Freight and Contract Logistics.

DHL reviews and complaints

DHL is ranked 202 out of 939 in Transportation and Logistics category

Area Served

USA, Canada, Europe

Payment Methods


Compare DHL To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

6879 reviews
6802 reviews
6031 reviews
Write a review
Do you have something to say about DHL? What happened? What can we help you with?
Submit review Don't show this popup