Contact DHL Customer Service
DHL Phone Numbers and Emails
Toll-Free Number:
-
(800) 225-5345Tracking Inquiries
Customer Service:
-
(317) 554-5191
Investors/ Franchasing:
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+492 281 826 3000Head of Investor Relations
-
+492 281 826 3001IR Event-/Roadshow Manager
DHL Emails:
Contact Information
DHL Website:
DHL Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 5:00pm
Customer Correspondence
DHL Express
Executive Office Contact
1210 South Pine Island Road
Mail Stop #44
Plantation, FL 33324
USA
Fax:
How Good is DHL's Customer Service?
Good 1
Very good
Hello,
We did send a shipment from Alexandria Egypt to New York USA, shipment remained in Transit in Frankfurt for customs process for one month
DHL should be the fastest service provider
DHL means time is money
What happened is unacceptable to face this kind of service from such Multinational company
Probably the goods is reuind
The only bad thing we did is choosing DHL Express to deliver our goods
Up until now I’m still waiting for the email from DHL
On the status of my box that was withheld at IS costumes item was received in US back in January 2023 . DHL Shipper in the Philippines have a hive negligence on handling my items… please send me the update on the status of my baon‼
*** will not answer
All only small business misunderstandings with package delivery
Summary of DHL Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call DHL?
Shipping and Delivery Question:
- “I need to complete the information for a package to be delivered to me”
- “Didn't receive my package”
- “Package not received like schedule”
Request for Information Question:
- “About a package”
- “About my shipment”
- “Question regarding delivery status”
Employment Question:
- “Need a w2”
- “W2”
- “Payroll”
Return/ Replace Question:
- “Mist a call from Dahl am returning the call”
- “Need to return a package”
- “Package returned to sender by DHL”
Staff Question:
- “Want to talk to customer service very important please”
- “Courier service”
- “*** service”
Payments and Charges Question:
- “My deposit”
- “Fraudlent transaction”
- “Billing”
Product/ Service Question:
- “My package was damaged”
- “Fake package.”
- “Need to get a letter stating the last day I worked”
Website/ Application Question:
- “Follow up with my application”
- “Want to put in another application for employment”
- “I want to import penimaster pro from a website from Germany”
Account Question:
- “Account hacked”
- “I tried to set up a Guinness account , was told that someone will call me I have been waiting over two months”
- “Business account”
Activation/ Cancellation Question:
- “I need DHL to pick up package that was canceled but got delivered to me anyway? I need dhl to pick it up and send it back to where ever it came from plz”
Refund Question:
- “Refund”
Other Question:
- “Issue with my package”
- “Customs”
- “My package”
About
DHL is a privately held company. The company was founded in 1969 by Adrian Dalsey, Larry Hillblom, and Robert Lynn. DHL is headquartered in Bonn, Germany. In the United States the company is headquartered in Plantation, Florida. The company specializes in express logistics and provides freight forwarding services, international shipping of documents and contract logistics. The company is wholly owned by Deutsche Post. DHL is an owner of its own cargo airlines European Air Transport. DHL provides freight and package shipping service all over the world even to such countries as Iraq, Cuba, North Korea and Myanmar. DHL has four divisions: DHL Express, DHL Global Mail, DHL Global Business Services, and DHL Freight and Contract Logistics.
DHL is ranked 202 out of 963 in Transportation and Logistics category
USA, Canada, Europe
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