Contact DHL Customer Service
DHL Phone Numbers and Emails
Toll-Free Number:
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(800) 225-5345Tracking Inquiries
Customer Service:
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(317) 554-5191DHL eCommerce Solutions or DHL Parcel Shipment
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+6 113 1406Australia DHL Express
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+6 137 035 6818Australian DHL eCOMMERCE
DHL Emails:
How to Contact DHL Customer Service?
Most Popular Number:
| Total calls: 3 339 | Issues resolved: 101 | Last call: Apr 23, 2025 |
DHL Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
DHL Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call DHL is 8002255345. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 56% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as DHL may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
DHL Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call DHL is 8002255345. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 56% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as DHL may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or address or zip code.
People call DHL mainly because of request for information, return/ replace, shipping and delivery.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact DHL is csbamericas@dhl.com. 83% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
DHL Website:
DHL Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 5:00pm
Customer Correspondence
DHL Express
Executive Office Contact
1210 South Pine Island Road
Mail Stop #44
Plantation, FL 33324
USA
Fax:
DHL Customer Service Reviews
I cannot even begin to express the sheer magnitude of frustration and anger I feel towards this so-called "Fast, Easy and Affordable" customer service of DHL. Fast and easy?
More like slow and excruciatingly painful!
What happened to the, it will be there in 3-5 business days. Six weeks. Six long frustrating weeks since my package was supposedly sent, and yet my husband sits, still empty-handed. He too is NOT happy at all with the situation.
What kind of incompetent, negligent operation are they running? This is not just a case of dropping the ball; this is a full-blown circus of ineptitude!
I've lost count of the number of emails and phone calls I've made in a futile attempt to resolve this debacle. Each time I reach out, I'm met with empty promises, meaningless apologies, and absolutely zero progress. At one time they even told me it had been destroyed because the receiver was not responding to them.
Well, that would mean that they, DHL, would have made an attempt to contact the receiver or me, the shipper. Nope. Nothing. And, who gave them permission to destroy the package?!?!!
No one. It has to happen at the shipping end through an agent/store. Was this an additional effort to cause me more frustration and anxiety! It's as if they thrive on our misery, reveling in our frustration as they twiddle their thumbs and do absolutely nothing to rectify the situation.
Customer service?
Ha! What a laughable concept. They wouldn't know good customer service if it smacked them in the face with a two-by-four. They have single-handedly shattered any semblance of trust or goodwill I may have had towards their brand, leaving me with nothing but bitterness and regret for ever engaging with them in the first place.
I will NEVER use them again and I will NEVER recommend them to anyone. And, Ill be sure to let as many people know as possible.
To anyone considering doing business with this sorry excuse for a company, I implore you: Run. Run as fast as you can in the opposite direction. Save yourself the headache, the heartache, and the sheer aggravation of dealing with these incompetent buffoons.
Your time, your money, and your sanity are far too precious to waste on such a colossal failure of a business.
Consider yourself warned. ExxE
Still sitting empty handed and with no answers.
Never got my package. Delivered to wrong address.
Called many times no answer.
Everything automated. Poor customer service.
How Good is DHL's Customer Service?
Summary of DHL Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call DHL?
Shipping and Delivery Question:
- “Package was delivered to wrong address. We did not receive.”
- “For package”
- “Delivery went to someone else”
Request for Information Question:
- “I need to know where is my items”
- “Trying to find out about my package whereabouts”
- “About a delivery and getting cond”
Return/ Replace Question:
- “Return”
- “I need to return a package to Jamaica WI from Broomfield Colorado”
- “Need to return a package”
Product/ Service Question:
- “To file a complaint”
- “Insurance”
- “Complaining”
Employment Question:
- “Job”
- “Employment”
- “Locating my w2”
Payments and Charges Question:
- “Payment msg not receive”
- “Can't make payment on line”
- “Fraudulent activities”
Staff Question:
- “Bad customer service”
- “I can't find ypur service location in Portland Maine”
- “Customer service”
Account Question:
- “I want to open a account”
- “My zip code is in correct”
- “I forgot to leave my signature at the door”
Website/ Application Question:
- “You don't receive my order but the application says it already receives it, but I don't receive it, it's been a long time, this situation needs it to be solved as soon as possible”
- “Application status”
- “Website says my package being held for "exception". I paid the customs and have the DHL RECEIPT”
Refund Question:
- “Pyamt not refund”
- “Refund”
Activation/ Cancellation Question:
- “I lost my chat with agent & i Need to cancel a pickup”
- “Cancel delivery”
- “I need DHL to pick up package that was canceled but got delivered to me anyway? I need dhl to pick it up and send it back to where ever it came from plz”
Cards Question:
- “ATM card not delivered”
Other Question:
- “Agent”
- “My order”
- “Ebhehdhehe”
Compare DHL Customer Service To
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