Judith L Adg

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Verified Reviewer
| map-marker Fuquay Varina, North Carolina

Problem with Delivery

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Updated by user Mar 22, 2024

The company I purchased the product from is in Norway and I don't have control of what shipping service they use.

Original review Mar 21, 2024
DHL sent emails stating that my order was to be delivered on 3/18/24, then they changed it to 3/24, then 3/21, then they kept on asking for me sign for a contactless delivery. This would release them from all responsibility for damages against the seller and DHL.

I don't trust them. My last delivery they left my perishable item in a it in a warehouse for 4 days in 90 degree weather after they said it would be delivered that Wednesday, then Friday, & finally got it on Monday.

They are the most horrible undependable delivery service I have ever had in 50 yrs. A monkey could probably do better!!!
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User's recommendation: Avoid them like the plague!!!!!

Sharita G Afs

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Loss of product

DHL - Loss of product
I got a package delivered from you guys from Cettire however when I went to retrieve the package it wasnt there. On the dhl tracking site , I stated to place the package inside the first red door however it was placed on the front stair . I contacted Cettire and they are still waiting on a response from you guys and its been weeks . I am out of money and the product. The dhl tracking is 630295****
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Loss:
$470

Preferred solution: Full refund

Unikwaa C

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Verified Reviewer
| map-marker Birmingham, Alabama

Package lost

DHL - Package lost
DHL - Package lost - Image 2
My package was sent to the wrong person and yours driver did not ask for any information they just let them sign my package and I need to talk with sum one about getting my money back cause your driver did not ask for any information no of no nun and they is wrong for doing that so I need to talk sum sum one
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Carolyn D Mmk

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Verified Reviewer
| map-marker Los Angeles, California

Complain

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They said they dont deliver too P.O. Box but my first product was? Sunglass hut manager called too get my shades sent I said I will pick my product up instead its been delayed long enough ! Im pissed never again! Tried too speak too agent refused too let me speak too his supervisor so many language barriers smh!
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User's recommendation: Don’t use DHL

Unikwaa C

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Verified Reviewer
| map-marker Birmingham, Alabama

Package lost

DHL - Package lost
DHL - Package lost - Image 2
My package was sent to the wrong house and your drive let the wrong person sign for my package with out asking for information and I need to talk with sumbody about giving my money back for delivery my package to the wrong house and did not ask to see any type of information so they was in the wrong
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Eric W Mbn

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Verified Reviewer

Pushing around

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System locked the pickup location information when account first created. When I shifted back to Singapore, system not allowing edit on the pickup address. Messaged customer service to arrange for a pickup at SG, then was told please contact IT to resolve the problem. What kind of service is that, bad system design and user have to call to resolve, why don't you ask me whether end user knows programming and help you solve your system bug? Secondly, the price compared to FedEx was 3x more expensive. I really don't know why DHL can survive till now based on such pricing and customer service.
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Cons:
  • Expensive
  • Lousy system
  • Unprofessional

Preferred solution: Improve the Customer Service

User's recommendation: Use FedEx, you can try asking for the quoted fee and see the difference.

DUANE K Nsj

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Verified Reviewer
| map-marker Portland, Oregon

Tracking late package

DHL - Tracking late package
DHL - Tracking late package - Image 2
DHL - Tracking late package - Image 3
I ordered this product for my oldest daughter for Christmas on the 6th of December and it was supposed to be delivered no later than the 27th of December and has failed to Arrive. The distributor has indicated that you lost the package.I would appreciate a refund or a replacement please of the product purchased. SINCERELY Mr Kirkman
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User's recommendation: Order at a less busy time of the year

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francine m Coi

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Damage to doors and frame

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DHL - Damage to doors and frame
Updated by user Nov 02, 2023

nothing but lie after lie

Original review Nov 02, 2023
this happened three months ago DHL delivered a refrig and took my house doors off instead of the refrig doors. causing damages. I had Home Depot to note in my account not to take off my home doors. I been emailing and talking to Cody Faulker he offered me 100.00 dollars and wanted me to sign off. Then he offered me 500.00. I told him to find someone to repair the damages. I also talked to Ronnie Wilson he stated that my house is old and that's the reason why the damage was done.I also talked to Darryl Flood with no help.waiting patiently it's getting cold please help
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Preferred solution: I would like DHL to repair the damages they caused

User's recommendation: if you call with a complaint please don't give up trying to get them to repair

Sheena S Wqw

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Verified Reviewer
| map-marker Columbus, Georgia

My package on hold

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Did not help to call them regarding my concerns on my package delivery and no updates and no representative talk to me either
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Michelle B Iyz

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Verified Reviewer

Ordered 3 weeks ago approximately

DHL - Ordered 3 weeks ago approximately
I ordered from SHEIN about 3 weeks ago and want to find if Im getting package before Christmas. Says its in Hong Kong going to Orlando. I live at 5219 griffin rd Brooksville Fl 34601 mishkajones69@***.com. 813 526 **** Wheres my package Ty Michelle Burke
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Preferred solution: Deliver product or service ordered

Matthew D Rzo

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Order Shipment

DHL - Order Shipment
CI59924****DE Where is my order? My wine from Beyond the Black. Shipment number CI59924****DE. I want my wine that I purchased thank you.
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Pros:
  • International
Cons:
  • Delivery company that doesnt deliver

Preferred solution: Deliver product or service ordered

User's recommendation: I reccommend

Willia Mnx

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Verified Reviewer
| map-marker Las Vegas, Nevada

Stop over loading your drivers with orders so they can’t keep commitments to delivery day and time.

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Delivery commitments . Order was supposed to be delivered three different days and finally forth day delivered and just left in middle of doorway after instructions to put by door window out of sight.
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User's recommendation: Don’t expect

Terri D Quj

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I haven't received my package

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I still havent received my package I ordered on February 13th. I have a tracking number 926129****941816****07 when I track my package it comes up Exception Please help
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Cons:
  • This company is the pits

Preferred solution: Deliver product or service ordered

Taelyn Vin

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Verified Reviewer
| map-marker Elmira, New York

Pkg not delivered while we were home

Delivery driver did not knock, ring doorbell or leave notice. There were 2 adults at home and a car in the driveway.

My boyfriend, to whom the package is addressed heard a noise outside and ran to the door and outside. There were tire tracks in the snow. He said I bet that was DHL. I tracked the pkg and it said delivery attempted, immediately called DHL Customer service.

They said they had no way to contract driver and we have to wait till tomorrow.

This was within 5-7 minutes of the driver leaving our house. This is 13 days after a DHL driver "missed" a delivery to our house on a Friday and we had to wait till Monday for our pkg.

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User's recommendation: Stand in front of your door all day if you are expecting a delivery thru DHL

Anonymous

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Verified Buyer
| map-marker Bloomington, Indiana

Did not receive package

DHL - Did not receive package
The DHL site said that they were going to deliver my order yesterday. I'm still waiting. I need those instruments to record tomorrow and did not came.
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