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1.3 Based on 142 reviews
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This service is flipping terrible, soon as my parcel arrives at my partner's doorstep the delivery man expects money from him just to pay £20 but we said, we couldn't pay for it and thought this is was ***. So he left as we phone up DHL service complaining about it 8 times in two months next we had to travel all the way to Hemel when we live in Watford. What was the point just to pick up my parcel, so three weeks later I recently Got a text... Read more

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I was expecting a package from Uganda in 2/3 days it arrived 5 days later on a Friday at 10.00 a.m. at the Reagan Airport and was delivered at 7.00 p.m I was not home and they left with it. no service on Saturdays. Called on Monday was promised it would be delivered before 2.00 p.m. I had left the Note for them to leave it without signature guy comes leaves it at the leasing office and does not call me though I had asked Dispatch to call me... Read more

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I would like to put DHL on the court with grouping all clients stoled ,desapointed by dhl service ,if you agree make ready your complaint files and I will select lawer representative of for all unsatisfied DHL clientsby grouping our voices we will really strong against this company waiting for your approvalafter receiving your SMS confirmation for delivery 16 july !!!! without news from your side I have called your DHL office in France this... Read more

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I ordered a package on the 12th of Jun, which was shipped internationally and arrived state side on the 23rd. The package was shipped with DHL Shipping; the first "attempt" to deliver was made on that monday and unfortunately, I was not home. No problem, I just contacted and notified them that I will be leaving a note on my door instructing the courier to leave the parcel with the leasing office. The next day, a second "attempt" was made, low... Read more

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Awaiting a package in Peru, you ask the person what he needs to get it cleared and when it will be shipped inland. Next day in the morning, is the answer. So when I went to the office to pick it up it is not there and I receive much later they need more information for customs.. unclear exactly what. So I complain through their website.... BIG mistake... now they have me stonewalled for over two days and it probably will take another if not... Read more

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Its been more than a week and still awaiting for my package. Not able find Airport location...on the phone with customer service from last 3 day's and still they going round and round, no luck..not able to track courier/driver..no supervisor # to talk to..even one customer service rep said that he left 4-5 messages to his supervisor and he never replied ..really f*d up company...i dun know how come they still in this business and how people... Read more

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The worst service in the world is DHL service. Hi my name is Yuri, and I’m talking about my order #2909888. It was shipped 2013-10-31. Until today 2013-16-12 I can’t receive it, because DHL service ignores its service responsibilities. They are fooling me that they delivered the order to my home 3 times and nobody was at home ( actually, always there is someone at home ), and they insists that they have called to me every time ( absolute lies... Read more

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You will love this one. I purchased an item on-line and DHL had its possession for two days and on the third day according to them they gave it to the post office for delivery. By the way the company that I bought it from and the DHL shipping location are in the same state. So I contacted DHL and was told they have no idea when it will arrive since the post office has it with NO TRACKING NUMBER. Why would any company pay DHL to ship items that... Read more

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I have parcels coming out of the states to Canada. received two out of three parcels only with no documentation provided. I contacted the person the sent parcels and they say that I had received them all. Many phone calls later i found the missing parcel in another province at customs. contacted customs and they have had it for 40 days at that time. They confiscate unclaimed product after 60 days. DHL never once contacted me as per this... Read more

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I paid for package at door --- but in cash. Now billing people asking for payment to be made again. Only thing I can do is pay it again and avoid doing business with them ever again -- and alas with any company that uses them. They wouldn't entertain checking their records or my past dealings with them to find how this error occurred - just emails and phone calls to say pay. I have done a lot of business with delivery companies as result of... Read more

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