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I don't know if people read this before sending, or if they just come after the fact.

I'm just writing to tell you that if for any reason you need to send important, urgent documents such as passports, please do everything in your power not to use DHL.

I have been for 3 and a half weeks without a passport now while in a middle eastern country. I had no choice but to send my passport back to Canada to get a visa (it's complicated, but trust me there was no other way) and it has been really horrible going with DHL.

Honestly, it is as though every possible thing that could have gone wrong has happened. Of course, there were delays, holds, no communication (so we didn't know where the passports were), then customer service people telling us that they were too busy to talk to us, or giving us numbers to call that didn't exist, and even briefly lost our file. And every time we tried to talk to them the situation just got worse and more confused.

I think most of the employees honestly don't care what happens to your stuff, and will try to get rid of you as quickly as possible so they don't have to deal with you. I know this feeling of apathy- it comes from having bad work conditions and or low pay.

Trust me, do everything you can not to use DHL. You may think that you are saving time by using them, but you may not see your documents again for a very very long time.

Location: Amman, Amman

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