I have a lot of issues with DHL. I get a lot of time-sensitive packages that they just leave tags for and don't bother knocking.
Sometimes, they like to slap me with surprises. This time around, they're actually charging me exorbitant duties on a $20 item. This made a maybe $30 purchase including their worthless shipping charge into a over $50 purchase. I try my best to ask all sellers to NOT use DHL, but I guess this one got through the cracks.
I do not have these issues with any other carrier, and I plan to be more vigilant when I'm ordering.
I've already filed a dispute about their duties, and I want to see what they will do about it before I pay them another cent. Not happy at all.
Reason of review: Poor customer service.
Monetary Loss: $23.
Preferred solution: Price reduction.
I liked: Never again.
I didn't like: Surprise fees.