Not resolved
Additional Fees
Billing Practices
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
1 comment

I have a lot of issues with DHL.I get a lot of time-sensitive packages that they just leave tags for and don't bother knocking.

Sometimes, they like to slap me with surprises. This time around, they're actually charging me exorbitant duties on a $20 item. This made a maybe $30 purchase including their worthless shipping charge into a over $50 purchase. I try my best to ask all sellers to NOT use DHL, but I guess this one got through the cracks.

I do not have these issues with any other carrier, and I plan to be more vigilant when I'm ordering.

I've already filed a dispute about their duties, and I want to see what they will do about it before I pay them another cent.Not happy at all.

Reason of review: Poor customer service.

Monetary Loss: $23.

Preferred solution: Price reduction.

I liked: Never again.

I didn't like: Surprise fees.


Terms of Service
Post Comment

yeah *** DHL

25€ fees

+ xx,xx Duty

+ xx,xx TAX

paid 100 for order, ended up costing me 200€

go figure.*** piece of *** DHL ***.

next time ill use, Free shipping and and do all that *** by my self.i want my 100€ back!

You May Also Like