filters
state:
Show
city:
Show
product:
Show
It has been on "Ready for Transport to USPS" status forever. Are they SURE they're really READY TO TRANSPORT??? Doesn't seem like it because they have been taking forever to hand it over to USPS. It's been stuck in Compton, CA (which is part of LA)...and I live in Los...
Read more
Anonymous
Anonymous

My package has been sitting in a city not to far away from me here in MA when I should've gotten it a few days ago. Tendered does not mean anything when it involves DHL, as it...

Anonymous
Anonymous

Without knowing what or where you ordered, I can guarantee it's ALL coming from CHINA. THAT is the reason why it stays in Compton or Elkridge for over a week. The item hasn't ...

#447820
Reply to reviews
I AM VERY DISAPPOINTED WITH YOUR SERVICE!! Your staffs are very incompetent and no communications among staffs whatsoever!! I have received text message on September 20 that DHL had attempted first delivery and nobody was home. I have went into DHL website and set up...
Read more
Sodang83
Sodang83

By the way, this is in Edmonton,AB, Canada .

1.0
#1106775
Reply to reviews

Resolved

Been waiting for a package sent via DHL Ecomerce. My local post office received notice to expect package set for delivery on 9/18/17. Two days later, USPS is still awaiting receipt of said package. Last tracking information is from DHL on Saturday, 9/16/17, when item...
Read more
1.0
I didn't like
  • Lack of updated tracking
  • Poor customer service
#1103283
Reply to reviews

Dhl - Liars and Incompetents

Dhl
#1092336
1.0
Details
On top of all the delivery screwups which had me royally pissed to start with, they lied to me about the attempted delivery. I was sitting on my porch and there was no attempt at delivery or even a truck driving by at that time. Now I have to wait another entire day since I can't trust them to deliver without signature.
Comment
Show
Additional Fees
Billing Practices
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
Warranty
Website

Dhl - Rubbish serives

Dhl
#1064127
1.0
Details
I send a parcel to Africa, and I paid for the express services they told me they should be able to receive it within 2 to 3 workings days. It's been 2 weeks now and they still haven't got the parcel, I contacted dhl this morning and I was told that the package was received today in Italy. How can a big company like dhl make this kinda mistakes?? Am really pissed off and I am suing them definetly
Comment
Show
Billing Practices
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Value for money
Warranty

Dhl - Slow

Dhl
#1066657
I have ordered many items via the Internet. When i find out it is shipped DHL mail i just wait an extra week or so for delivery. They are slower than a constipated dog ***.
Comment
Show

Dhl Delivery Service Review

Dhl
#999369
1.1
Details
DHL SUCKS. Customer service is TERRIBLE. Christmas gift was ordered on 12-10-16 with an extra $19.00 to guarantee its delivery before Christmas. Arrived two weeks after Christmas and was damaged. DHL SUCKS AND IS A SCAM.
Comment
Show
Additional Fees
Billing Practices
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
I ordered something online, for some reason i have to sign for it even though i didn't ask to. So in a confirmation text i received it told me i had to sign for it all of a sudden. So since I probably wasn't going to be home when they deliver it they gave me the option...
Read more
1.9
I didn't like
  • Having to sign for package
  • Not listening to me change address request
  • Being too far away to deliver today even tho i called right away
#1121971
Reply to reviews
I have a lot of issues with DHL. I get a lot of time-sensitive packages that they just leave tags for and don't bother knocking. Sometimes, they like to slap me with surprises. This time around, they're actually charging me exorbitant duties on a $20 item. This made a...
Read more
1.0
I liked
  • Never again
I didn't like
  • Surprise fees
#1120402
Reply to reviews
DHL is the absolute worst company I have ever have to deal with. Extremely long hold times for customer service, over 60 minutes... Argumentative support staff. A lost shipment shows up on their web site as delivered. This is my biggest complaint. It took me forever to...
Read more
#1113033
Reply to reviews
Whenever DHL are involved there are endless problems. Failure to deliver on time or unable to deliver at all or even losing shipment. I have never had anything delivered by DHL without having to make several calls and or complaints. Several times the items have never...
Read more
#1127089
Reply to reviews

I ordered a product from Amazon and I received an e-mail shortly after making my purchase that it would be delivered by DHL. I had never had any deliveries from them but didn't expect they'd be different from any other carrier. A signed up for text updates and a day...
Read more
Anonymous
latinfun72_46

UPDATE: Boy are these guys lousy. I'm sitting at home and get a text message saying my package has been delivered. I go to my door and open it, nothing. I walked outside and l...

1.0
I didn't like
  • Being lied to
#1097111
Reply to reviews
I order a lot of CDs an Blu-rays online. Most of them are shipped from locations in the US which is where I live so there is no customs BS to hold things up. Two out of four items that I was unlucky enough to have shipped by DHL Global Mail have never made it to me....
Read more
1.2
I didn't like
  • Lost packages
#1116866
Reply to reviews
I mailed something to myself from Cologne, Germany on July 30th. It is now September 30th. I've gone through their customer service in both Germany and the US. They say it is still at the Frankfurt Airport! 62 days later and no one has put my package on a plane yet???...
Read more
1.0
Köln, North Rhine-Westphalia
#1108357
Reply to reviews