Gabriel P Usa

Hidden Fees, Fast Delivery

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I was ultra excited when I finally ordered in my dream computer motherboard, thinking that I saved $30 by buying from China. It was the day before arrival that I received a text and phone call from DHL stating that I needed to pay an additional $20.61 for them to release my highly anticipated PC part. They called it "customs clearance fees". This isn't my first time ordering in PC parts from a foreign country (I've ordered from China, USA, and Europe in the past), and I've never had to pay an additional fee. Even if there was import charges, $21.61 for a $75 item seems ridiculous. IDK, maybe I'm wrong in my assumption of what import charges are, but even if there are charges they should be stated before I pay for a shipping service that is aware of the value of, and what's being shipped where. I should have listened to my sister, she had the same thing happen to her and they lost her stuff in the past too. On the bright side: shipped from Hong-Kong to central Canada in 6 days.
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Loss:
$20
Pros:
  • Fast delivery
Cons:
  • Having to pay hidden fees for a service i already paid for
Reason of review:
Pricing issue

Preferred solution: Price reduction

Sarah Emq

No package.

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A package I ordered was supposed to be delivered on April 18th, yet it has been sitting in Atlanta for a day and a half. Why? There is absolutely no reason for this. DHL is the absolute worst shipping company ever. Apparently they have zero concept of delivering items on time. Why give a delivery date if they are going to completely ignore it. Who knows when my package will be delivered. I was really hoping to have it today as it is something I do need. This is very stupid and beyond ridiculous. I seriously do no understand how such a useless company is still in business. A carrier pigeon would be faster and more effective than this joke of a company.
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Cons:
  • Customer service not providing useful information
  • No consideration for customers
Reason of review:
Problem with delivery
Anonymous

Slowest shipping service on the planet

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What happened? Stupid EBay sellers shipping my orders through DHL. When? 3 times in a row. Did I contact anyone? Why? Would it make them deliver any faster? DHL automatically delays shipping times. USPS can ship across country in a couple of days. It takes DHL a week on average. I wish this company would disappear!
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Reason of review:
Bad quality
Anonymous
map-marker Compton, California

"Ready for Transport to USPS" FOREVER

It has been on "Ready for Transport to USPS" status forever. Are they SURE they're really READY TO TRANSPORT???

Doesn't seem like it because they have been taking forever to hand it over to USPS. It's been stuck in Compton, CA (which is part of LA)...and I live in Los Angeles, CA. I can probably drive over there and pick it up and it will take less time than it did for them to deliver it. I hope they really pick up their speed in doing stuff.

I am really dissatisfied and unimpressed with their lousy service. It is not necessary for them to take this long to transport stuff to USPS, especially since it's in the same city!

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50 comments
Guest

DHL and Fedex have to be the 2 most incapable shipping companies on the planet. Both of them seem not to know what they are doing.

Never again....I will not purchase anything if either of these two carriers are involved with my shipment. I've had it!

Guest

This is the worst shipping outfit out there.Krauts are always supposed to be efficient,didnt rub off with this bunch of bozos..Parcel ordered from the USA,DHL asked for customs to be paid.Paid to DHL,two weeks ago and they cant find the package.Dealing with them on the phone,i think maybe a call centre in India,just fobbing me off with,"someone will call you at 1.20 tomorrow"Never happens,just the royal run around.Is there any way we can have their licence revoked as they are NOT a courier company.

Guest
reply icon Replying to comment of Guest-1988724

I think someone is scamming. I’ve never had to pay clearance from the eye contact place overseas now DHL if it’s really them asking for prescription.

I never had to send a prescription. These turkeys probably opened my package and fishing for money or credit card information

Guest

My package arrived at DHL e-commerce on May 28th and the tracking saying was rendered on May 29th in Avenel, NJ. That was the last scan.

No movement since then.

I called them every other day and the last phone call the customer service representative tells me they put my package onto a bulk container and drove it USPS facility but DHL could not tell me which USPS facility they stopped it off at. If you have tracking information they should be able to tell you where and when they dropped it off at

Cayetano Aig
reply icon Replying to comment of Guest-1882168

Wondering if you ever got that pkg. My pkg is also sitting in Avenel NJ.

Guest

I ordered items from Victoria secret with was scheduled to deliver on 2/6/20 and I still didn't received those item which was my daughter's birthday. whats up with this *** up service if you can deliver items on time do not *** with peoples trust do not say items will be deliver on time.

Guest
reply icon Replying to comment of Guest-1822454

I encountered the same issue I ordered January 30th and I was supposed to receive it February 5th. My order still says it’s in Compton with DHL.

I contacted Victoria Secret and they resent my order with fedex with expedited next day shipping for free. DHL is the worst !

Guest

Having the same issue - stuck in CA

Guest

DHL Canada - US nightmare. Product shipped to US, doesn't make it to delivery.

Sits in Cincinnati and goes back to canada customs where my eyeglasses are rotting away. DHL has no correspondence or communication to alert for shipping problems that they create.

We order via Fedex, UPS and Amazon every week. No problems.

Guest

the same problem had too shipments come from two different parts of the us one used ups and it came in two days from further away and the other one still sits in Illinois for three days now will never use DHL shipping again really pissed off hope it gets here soon

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Anonymous

Dhl stolen my package...

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This is how Dhl's games work... First, they will lose your package and then they will change the tracking status to already delivered.

Then you will call them back to ask where your package is they will tell you they left the package with your neighbor!?!? When you ask them why they deliver your package to a neighbor they will tell you they have no answer for that !?!? Dhl is a big scam and I will never use this company again!

STAY AWAY from this company or you will be sorry. Btw, I lost €400.00 worth of item.

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Reason of review:
Problem with delivery
7 comments
Guest

I had the exact same thing a couple of days back. I received an email at 9:00PM that the delivery has been made at 1:00PM.

I checked everywhere and called customer care. They keep saying that someone might have just stolen it. I never lost any package since the 2 years that I have been living in my town home. I called in 4 time and all they is to wait for 24hrs.

Between, they said that the gps location of the driver was the same as my address. Really? He can stop by home any day to get that gps location and just take the package away with him.

Just because I don't have a camera, I'm just left in a vulnerable position and can't do anything about this. HATE DHL!

Guest

I am sorry that dhl lost your package too. I had the exact same thing happen to me with 2 packages and dhl should be ashamed of themselves the way they handle this kind of situation!

I am embarrassed for them and from this point on, I will be sure to tell everyone that they are not reliable and chances are you will not receive your package if you use their service. Their customer service gave me the runaround and then told me my packages were confirmed "delivered".....seriously?!!! Just because your lazy driver just left my 2 packages with the contents totaling $800.00 laying outside on the doorstep of an apartment that is not gated or secured, that is not considered confirmed delivered in my book! The main reason I am so pissed is yes of course all the money I just lost because of dhl but what I don't understand is the dhl delivery driver tried the day before to get a signature for my packages and because I did not answer the door the driver took my packages and notified me that another attempt would be made the following day.

Okay, so when I did not answer the door the next day, I had a family emergency out of town and that is why I was not home at that time, the dumb delivery driver then thoght it would be okay to just leave both packages on the doorstep?!!!! Are you kidding me? Why not just leave the packages the day before if he really was not knocking on my door for a signature? He really did not require a signature obviously because the 2nd day he left both packages....

how stupid must you be? dhl hires idiots as drivers and they are beyond lazy! Not one person lost in that entire fiasco but .ME!! ….and I lost $800.00!

Who is going to make that up to me? Surely not dhl, they could care less!! They only care about passing the blame and doing everything they can to make it clear that THEY are not responsible because the package is confirmed delivered....liars! I think the best comment I got was from dhl customer service when they said I should go back to the seller and file a complaint!

Why would I blame the seller and file a complaint with them? They di their job, it's you at dhl that are the last ones to handle my packages... and your dumb driver was the one who decided to leave 2 packages on a doorstep in a not so good part of Palm Springs...yes, believe it or not there is an area in Palm Springs that is full of hoodlums.

I just think dhl should try to help their customers that have packages stolen, especially when the driver is their one to blame. Please do not use dhl or you will be sorry, guaranteed.

Guest
reply icon Replying to comment of Guest-1676165

THey stole my package today also. Mesa, Arizona. Thieves 600 worth of items.

Guest
reply icon Replying to comment of Guest-1676165

i am now facing the same problem! Apparently someone named "ATL" signed off my package?????

What kind of name is ATL??? I specified to leave it with the SECURITY at my building.

I am waiting to hear back from then. $200 worth in this package!!!

Guest
reply icon Replying to comment of Guest-1749764

Honestly I believe that DHL is a theft ring. With so many reported " deliveries" without actual deliveries I believe that they just steel packages.

In cities around the world. What they do with the items stolen are anyone's guess. But I had a package stolen and they just keep telling me that they're " investigating" the drivers GPS is NOT proof of delivery. All he has to do is pull up In front of my building for a few minutes and drive away with my package.

It's actually interstate theft because it from outer state.

The driver said he left the package at the concierge desk but they do not take packages. I got a "proof of delivery" picture of a package that could not possible be mine and it was still sitting in a bin.

Guest

Hi, I faced the same issue this week.I was supposed to get a package on Monday EOD. Whole day I was sitting and tracking, all of a sudden they updated that it was delivered in the noon.But I enquired everywhere and everyone, no where it is to be found :(.

Alexavier Irt
reply icon Replying to comment of Guest-1597537

Going through the same LIES. The thing is i was outside with my kids and saw them drive by but they did not stop and deliver my package.

Few mins after seeing them the second time turn around at the park across from our house i got a alert my package was delivered!! Lies! I looked everywhere and drove down the street too..no package. All DHL says is the driver GPS shows they were in my area at the right place..I know I am not crazy.

The lady stole my 111$ package. Lowlifes.

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Trina s Tov
map-marker Saint John, New Brunswick

Wheres my pkg????

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I have not received my pkg that they said was delivered and signed for. When i contacted them(several times) they have a different story to tell.

Even had the nerve to ask me to drive 2 hours to a location where a in a later phone call was told it wasnt there.its been a montb and still no pkg. Still get contradictory and incompetent answers as to whereabouts of pkg

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Pros:
  • Never again
Cons:
  • Customer relationship
  • General attitude
  • Runaround
Reason of review:
Order processing issue
2 comments
Guest

Google corporate number and try that it might help it helped me. Just a thought but corporate seemed more friendly than customer service in my opinion. Just thought I would throw this out there since I have been there done that and know how frustrating it can be to be missing a package, mine was so I get a paycheck lol

Guest
reply icon Replying to comment of Guest-1453277

Thank you.

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Donald C Zlo

Absolutely terrible

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It has been a few weeks after purchasing a book and I still haven't had it deliveered. The tracking system says that it has been delivered in the destination country which is the UK but somehow hasn't got here yet.

Dhl state, "kindly contact the merchant from whom you purchased your items to discuss the matter." How does this help? The merchant can't do anything. The postal service are responsible for the mail so are they trying to put the blame on the merchant? Disgraceful.

In addition they do say that you can view the FAQ but that doesn't help either. Worst delivery service ever!!!

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Loss:
$50
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Anonymous

No Tracking info, Been a week Since Delivery and no Help

I ordered a few items for my college senior exhibit through a vendor who used DHL for shipping. I trust the vendor and trusted that my scarves would be here on time. They produce quality items so I figured it was worth it. It's a week since delivery, my scarves have not come in, and the vendor had to refund me because they won't be here in time anyways, and no information from DHL (eCommerce) in regards to this. I had called, their system is horrendous, as it couldn't register my voice when putting in the tracking number, and hung up on me the first time I put it in via dialpad. The second time, it took two tries for me to type in the tracking number. When it sent me to an operator, I got, "We're sorry, all our operators are at a company meeting, try again in an hour." Tried again, same message. My exhibit is in two days, no scarves, so at least I got the refund, but regardless, they do not update their tracking, and there is no way to reach them. I resorted to Twitter for last resort, and I was sent to their customer service page, where I had received the call number from and emailed from (which, note, they had not responded). If your vendor has an order request option, request to NOT use them. I figured they would use Fedex like they usually do, this is my first time of hearing about DHL, and I hope it is the last time I hear of it in terms of ordering items.
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Reason of review:
Order processing issue
Anonymous

SCAM!!! STAY AWAY!!!

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This company is a headache to deal with!!! I ordered something extremely expensive from RPGHair which might I add is in China. What I ordered took approximately a month and a half to make once finally finished the company shipped the item through DHL I’d never received anything from them so I didn’t judge just patiently waited on my delivery fast forward this driver “supposedly “ left my shipment outside my apartment building, ooooh may I add my apartment complex has over 50 units probably about 80+ renters. They never rang my doorbell as I was home all day took off from work to make sure I received the package as I assumed I would have to sign for it being how expensive it was! Nope he supposedly left it at the main interest door no call, txt, email, doorbell NO TYPE OF ATTEMPT TO REACH ME. So yup you guessed right my package was stolen when I called Customer service had no empathy, they spoke to me as if I was being investigated as if I stole my package when asked did someone signed for my package so I could try to investigate on my end I was told to go online which shows nothing!!!! This package was very important for my upcoming birthday in about two weeks, thanks to them my day is ruined I’m currently out of money and my product until this is resolved who knows when that will be. SMH I believe the delivery man stole it honestly or DHL and the company i ordered from are in cahoots. *** is sad and disappointing whatever you do stay away from them and YouTube videos happy birthday to me
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Reason of review:
Problem with delivery
Anthony M Lys

Worst shipping experience ever

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I placed a order for a new cell phone case on the 11th. According to DHL the package has been here in Atlanta, GA for over 2 days. I can't get a answer from the vendor on DHL on where the package is currently at. Why would I pay for the shipping costs for this? I will be filing a formal complaint with BBB. I could have gotten this shipped free so what kind of service is this that I payed for. I will also be mentioning these issues to the thousands of veterans and their families. See if they take notice when they lose millions because of their decisions. I will be making sure to let the military organisations that I am associated with about these problems. DHL this will be the last time I ever do business with you!
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Reason of review:
Problem with delivery
Jaretzy Nhr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Yokohama-Shi, Kanagawa-Ken

Never, ever use DHL. The worst thing is that they lie to you.

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I ordered a package from Finland to Japan. The package left Finland Dec 20 and arrived to Japan Dec 22nd. DHL tried to deliver the package late afternoon on 22nd. I came home in the evening and opened their web page which said that the package has been forwarded to partner company. There are many delivery companies in Japan. So, I waited the deliverycompany to contact me. They usually do it in maximum 2 days. I waited Dec 23rd and 24th. On 25th I contacted DHL by phone and they still had my package. I re-scheduled the delivery to the morning of 26th. Nothing came. I called them again and they told me there has been some misunderstanding and they can deliver it 4 hours later. The distance to my home is 30 minutes by car. Never, ever use this company.
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Reason of review:
Poor customer service
Zandalyn F
map-marker Fort Lauderdale, Florida

The worst shipping company.

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A package value over $300.00 was sent to me, since early January, they said it was delivered by I guess by leaving it at my door, imagine I live in a condo, they never knock or anything because someone was home the time they said it was delivered,I contacted DHL they told me the seller is the one to make a claim or whatever, the seller contact them only to be told that the package was delivered and they won't compensate, shame on DHL!
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Reason of review:
Poor customer service
Anonymous

Pissed..

My package was deliver to my home town days before the expected given date...i assume the put a hold on it before delivering it to my home before the given date which really makes no sence, but i go along with it as long as it gets delivered when its soppose to be delivered...now, its a day and a half late in another part of the state and i checked the tracking and its been sitting there since yesterday morning...it says the package was misshipped, but why arent they sending it back to my hometown...im pissed because this package is important to me...its a part for my car that i desperatly need...DHl is nothing but a fuckup. Why are they even still in business...im about to call ebay and tell them Do Not send anything through DHL again or im going to start using a different supplier...im sick if DHL..
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Reason of review:
Bad quality
Yaire Hbp

Careless Customer Service and Slow Express Shipping

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I am waiting on my shipment and have been waiting on my shipment for several days. My product has been offline for 2 days as a result of this companies careless attitude about my shipment.

Judging by the "1 star" rating I would guess that others experience the same very poor service and erratic shipping times. For express shipping this is a disgrace. They wait to scan the shipment in at the very start of midnight, and then will state that the product departed today and to give it a day. They don't scan in the product statuses in a timely manner so you really have no idea what is going on.

Shipping companies are definitely a monopoly, and that is why the literally will make a complete disgrace out of your original shipping estimate and not even care about it. When you call back pissed off, this company will put you on perpetual hold because they don't feel any remorse for your lost business, or feel responsible for it at all. When I did get someone to send a trace, they told me that they notified the shipping location in Texas and to wait up to 24 hours for a response. Nice, you are already way beyond the original estimate and you give me another 24 hours to wait for a response on "express" service.

After this experience, I definitely give them a full "1 star" rating. There needs to be more competition with these shipping companies, because they don't care at all.

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Loss:
$1000
Cons:
  • Slow express shipping and careless customer service
Reason of review:
Poor customer service
Anonymous

They do not update their tracking

My delivery date was between Friday April 13th/ Friday April 20th. Its not the 20th yet and thats not my issue. My issue is I've been checking the tracking and there hasn't been a tracking update since the 12th. Why give out tracking numbers if you don't update them?!?!?! Its my package and i paid shipping, i have a right to know where my package is at all times.
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Reason of review:
Order processing issue
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