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1.3 Based on 135 reviews
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had an issue with a package here in phoenix. package says tenured to USPS. called them they did everything they could and confirmed they never got the package from DHL. was told once when I called DHL tp give it another week and if it doesnt show up to call back. When i called back a weem layer since package did not show. The lady i spoke to gave me attitude from the begining. She talked over me and when i asked her to drop the attitude she... Read more

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Had a parcel that was suppose to be shipped out 1 month ago. Over the month i have spoken to 8 customer reps and then finally afte a few weeks they told me a supervisor's phone number. I call and i cant even leave a message the mailbox is always full. I phone after one month now and a supervisor tells me that it was at the ups store for pickup. I arrive at Ups and no package. Oh boy was I furious. I immediately called DHL and another supervisor... Read more

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My friend sent me a gift via overnight shipping but my package got stuck due to a DHL internal issue. When you called the helpdesk, they never told you when this issue would be resolved but kept on asking you to wait. They never took any emergent approach to make up your loss but ask to you wait and check status online. You wouldn't know when the package will be shipped out. Endless waiting....... Do Not use DHL. You will get into trouble and... Read more

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  • From mobile
  • Nov 22
  • #959523

Ordered shipped item from australia to usa on 11/4. Arrival expected 11/29-12/20????????? This is 2016, and that is unexceptable! Will never use a vendor again that ships dhl. And their tracking is lousy!

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Arranged for DHL to make an international shipment of urgent documents from London to Bangalore India as they were my husbands sponsorship documents. Shipment was made on 7th Nov'2016 and delivery date was confirmed for 9th Nov'2016. 7 days on and my receiver have still not received the documents purely because DHL London shipped it as Parcel instead of declaring it as Documents !! Me and my husband (receiver) have made numerous phone calls to... Read more

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I am a commercial seller in the US using PayPal to generate USPS postage for shipments to Germany. Once the merchandise goes through the various stages of handling in the US, it is handed over to DHL Express Deliver Service in Germany, and most of the time, the shipments vanish into thin air. Upon a lengthy official enquiry by the US Post Office International Claims Processing Unit, DHL reports that "has no record of delivery." This unreliable... Read more

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I requested for them to leave my package without a signature, I left the gate code to allow them to get in and they still did not do so. Ive been waiting on my package and even paid extra for my package to be delivered faster. After calling to let them know they were very rude and acted as if they did not care at all. The only response was that the carrier must have looked over the message and they are human. Fed Ex, UPS , or USPS have NEVER... Read more

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My recent Horrible experience with DHL EXPRESS Service... At the end of September, I ordered a custom-made, unique Halloween costume from Shanghai, through Amazon for my son. I contacted the seller in Shanghai to make sure it would be able to be shipped and received before a certain date (October 29, 2016) before I even ordered. He told me I could pay extra shipping and he could ship with DHL, assuring me that it was the fastest service and it... Read more

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  • From mobile
  • Oct 28
  • #945368

Had especific instructions to leave package over the fence they failed to leave anything and stated they delivered when I never got anything at 3:30 pm I was home 3:00pm no one came really horrible they said it takes 4 working days since they don't work Saturday and Sunday

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I have had 5 items shipped to me by DHL. Again the package shows a razor cut and the entire contents are gone. This could not be accidental. I have filed a complaint with the Inspector Generals office USPS Fraud and tried to contact DHL but was left on hold for 30 minutes without response. I would never use them, I am awaiting a response from DHL but suspect they will avoid. This item was minor, but I have lost items worth hundreds to thousands... Read more

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