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I have a package that made it from Singapore to Morrisville NC DHL and can't seem to get my package delivered. First my physical address could not be found by the courier, Next the intructions I gave to Morrisville NC DHL were apparently not given to courier or given to courier and they did not understand. I have emailed corporate people and I think they have tried to help me but so far have not been successful. I even asked them to transfer to... Read more

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If you ever use this carrier, please note that this carrier have absolutely no idea where your package is and you are suppose to wait forever (if you don't = you are being impatient.) I don't expect step-by-step nor daily updates but it has been a month since I last received any updates of my package. I proceeded to call DHL's customer service in hopes to get at least the current location of my package to estimate new delivery date myself.... Read more

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I have had numerous problems with DHL. I live in rural France (about an hour from the nearest city on easy roads) and the problem seems to be that when my parcels arrive with DHL in my nearest city (Nimes), they languish in the depot until the delivery guy has enough parcels going up to my area to make it worth his while driving it up. My most recent parcel was sent by DHL from the UK 8 days ago. It arrived in France the following day, after... Read more

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DHL UK returned to me an international package that I'd sent out some weeks earlier. It had been rejected by customs at the destination country (it was two filming drones). At the door however they said I'd have to pay import taxes on them again. I explained that this is a return, and the taxes had already been paid and provided the original airway bill information. They said OK, they'd have to take the drones back to the depot to sort the tax... Read more

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  • From mobile
  • Dec 29, 2016
  • #981569

The worst experience ever. They lost a parcel for which my partner paid £100 and £20 for express delivery. The customer service was the careless people I have ever spoken to. Well, hopefully what goes around comes around...

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I ordered a package and paid the extra money to guarantee delivery by Christmas. I received an email showing delivery would be Friday, December 23, 2016. When I tracked the package on Friday through DHL---it was scanned at the DHL depot about an hour from my house and it stated the package was "with the courier and out for delivery"---so my husband stayed home allllll day to sign for it. No one ever showed and at 8 p.m. that night the status... Read more

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  • From mobile
  • Dec 22, 2016
  • #978404

On a Tuesday I sent an envelope at a DHL service point in Lisbon, Portugal. I paid to make sure it would be delivered on Thursday in France before noon. Instead, an empty envelop was delivered on Friday, and the correct envelop was delivered on the next Monday. Cost me 50€ + 1 afternoon while I was on holiday. No answer from DHL.

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Second complaint for DHL Romania: Packages with AWB 9523696173 have arrived at our offices, however we had so much trouble with DHL with this delivery. To be honest, I have never seen so much incompetence with a courier service as with DHL Romania. The problem written down shortly: - DHL took 5 working days from date of notice to obtain customs clearance. (we had many other shipments arriving outside EU and all other courier services obtained... Read more

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So i designed a custom cable and had it made by a reputable company in China. Took me 2 months to design this part and the company took 5 days to "tool it" and about 10 days to make 300 of these cables. Once shipped i received a DHL tracking number and delivery was schedule for Monday Nov 28. I was home the entire day and checked the website to find that the package was delivered and signed by someone other than me. I called 800CALLDHL and was... Read more

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had an issue with a package here in phoenix. package says tenured to USPS. called them they did everything they could and confirmed they never got the package from DHL. was told once when I called DHL tp give it another week and if it doesnt show up to call back. When i called back a weem layer since package did not show. The lady i spoke to gave me attitude from the begining. She talked over me and when i asked her to drop the attitude she... Read more

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