Submit ›
or
1.3 Based on 125 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Lie to cunsumer 3
    • False 2
    • Never again 2
  • Customers don't like
    • Customer service 15
    • Slow shipping 14
    • Service 13

I receive very often small parcels wit tv box. it takes about 2 weeks with the regular post. That time I had a need very urgent and pay 38 usd to DHL to get a faster delivery.. Parcel arrives in Israel and DHL told me it with take about 2 months to get the Ministery authorization and will have to pay an extra charge to them for this. It's real swindle from DHL. Consumers be very carefull and don't use this company Very Dangerous company with a... Read more

Was this review helpful? 0 0

You pay a DECEIVING shipping fee in my case it was 9.27€ only to be given three options just before delivery: - Pay 24.80€ + Custom Duties & Tax (so DHL can clear the package from customs for you) - Pay 20€ so you can clear the package yourself (an annoying back and forth of paperwork) - Or don't pay anything so they can hold your package hostage after a certain amount of days return the package to the sender. Why pay for shipping when you will... Read more

Was this review helpful? 1 0

I had a package delivered from Germany recently. I called and called, begging anybody to help me determine when the package would arrive. NOBODY at either DHL.de or USPS could tell me where my package was, whether it was on a plane, or on a boat. NOBODY could tell me when the package might arrive, or help me make arrangements for when it did. Turns out the package needed signature confirmation, but nobody told me. I just knew that, in spite of... Read more

Was this review helpful? 0 0
  • From mobile
  • Sep 17
  • #920290

Recently they delivered a package said I took delivery. I was at work however. So now I'm in this battle between the seller and DHL. Every single time I use DHL there is a problem. If I couldn I would never use them again. Their drivers are stealing packages.

Add comment

This is the worst delivery service on the planet. This *** of a driver text me and tells me he left my package in the back yard. This address is an apartment THERE IS NO BACKYARD upon grilling the *** he has no clue on where he left it. I call DHL to file a complaint they tell me it will take them a week to review. If this was not time sensitive I would not have used their crappy service in the first place. They are all a bunch of morons a group... Read more

Was this review helpful? 0 0

I had time sensitive documents that had to be in Panama the next day. A customer service representative guaranteed that if mailed before 7pm it would be delivered by 6:30 the next day. My packaged was mailed on Monday, it is now Friday and my documents are still in the United States. No one at DHL could give me answers as to why my package was sitting in Cincinnati. Needless to say I lost a very important contract. DHL would have to be the only... Read more

Was this review helpful? 1 0

DHL lost my package, which was medical equipment. What should have taken no more than five days to go from New York to Ohio, didn't even show up after twelve. At this point Amazon informed me that the tracking number they (DHL) had provided was no longer valid. The damage done has caused a severe bacterial infection resulting in several days of debilitating illness and possibly surgery in the near future. I will never buy from a company that... Read more

Was this review helpful? 0 0

So my contacts were scheduled to be delivered today by the end of day. Lo and behold, its 8 pm, and they're nowhere to be seen. I call and I get, "Oh they deliver until 8". When I point out that its after 8, the rather uninterested service rep says, "Oh, well sometimes they're running behind". Um, no, that's not how it works. You don't just turn around and go back to your shipping hub with packages on your truck because you're running "behind". ... Read more

Was this review helpful? 0 0
  • From mobile
  • Sep 07
  • #914770

Worst experience ever... My package was supposed to get delivered on 31/06 but its 07/08 still no update.Every customer care person LIES and gives different answers.Evryday i am promised my shipment will be delivered today. Also they damaged my shipment...so now they r saying they dont know how to fix it... Cant you *** fix it with tapes and cardboard...

Add comment
  • From mobile
  • Sep 07
  • #914308

Very inconvenient. Will not use it again.

Add comment
Did not find what you were looking for?
 
×
You are reading about Dhl.
Filing a new complaint about
×