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I order a lot of CDs an Blu-rays online. Most of them are shipped from locations in the US which is where I live so there is no customs BS to hold things up. Two out of four items that I was unlucky enough to have shipped by DHL Global Mail have never made it to me....
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1.2
I didn't like
  • Lost packages
#1116866
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DHL is the absolute worst company I have ever have to deal with. Extremely long hold times for customer service, over 60 minutes... Argumentative support staff. A lost shipment shows up on their web site as delivered. This is my biggest complaint. It took me forever to...
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#1113033
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I had a T-shirt shipping from Illinois to California, it was in their possession from September 21, 2017 until October 3, 2017 before it got to their originating facility. I've sent several emails and called them which led to the "our call volume is unusually high"...
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#1112683
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Dhl - Liars and Incompetents

Dhl
#1092336
1.0
Details
On top of all the delivery screwups which had me royally pissed to start with, they lied to me about the attempted delivery. I was sitting on my porch and there was no attempt at delivery or even a truck driving by at that time. Now I have to wait another entire day since I can't trust them to deliver without signature.
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Dhl - Slow

Dhl
#1066657
I have ordered many items via the Internet. When i find out it is shipped DHL mail i just wait an extra week or so for delivery. They are slower than a constipated dog ***.
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Dhl - Rubbish serives

Dhl
#1064127
1.0
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I send a parcel to Africa, and I paid for the express services they told me they should be able to receive it within 2 to 3 workings days. It's been 2 weeks now and they still haven't got the parcel, I contacted dhl this morning and I was told that the package was received today in Italy. How can a big company like dhl make this kinda mistakes?? Am really pissed off and I am suing them definetly
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Dhl Delivery Service Review

Dhl
#999369
1.1
Details
DHL SUCKS. Customer service is TERRIBLE. Christmas gift was ordered on 12-10-16 with an extra $19.00 to guarantee its delivery before Christmas. Arrived two weeks after Christmas and was damaged. DHL SUCKS AND IS A SCAM.
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I mailed something to myself from Cologne, Germany on July 30th. It is now September 30th. I've gone through their customer service in both Germany and the US. They say it is still at the Frankfurt Airport! 62 days later and no one has put my package on a plane yet???...
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1.0
Köln, North Rhine-Westphalia
#1108357
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I AM VERY DISAPPOINTED WITH YOUR SERVICE!! Your staffs are very incompetent and no communications among staffs whatsoever!! I have received text message on September 20 that DHL had attempted first delivery and nobody was home. I have went into DHL website and set up...
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Sodang83
Sodang83

By the way, this is in Edmonton,AB, Canada .

1.0
#1106775
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Resolved

Been waiting for a package sent via DHL Ecomerce. My local post office received notice to expect package set for delivery on 9/18/17. Two days later, USPS is still awaiting receipt of said package. Last tracking information is from DHL on Saturday, 9/16/17, when item...
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1.0
I didn't like
  • Poor customer service
  • Lack of updated tracking
#1103283
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This is the fifth time I encountered problems with DHL eCommerce. Every time I order anything on-line the seller uses DHL eCommerce. The delivery is always late. When I am supposed to get it in 2 to 3 weeks, I get it in 6 to 8 weeks. Their favorite word when asked why...
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5.0
#1100983
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I ordered a product from Amazon and I received an e-mail shortly after making my purchase that it would be delivered by DHL. I had never had any deliveries from them but didn't expect they'd be different from any other carrier. A signed up for text updates and a day...
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Anonymous
latinfun72_46

UPDATE: Boy are these guys lousy. I'm sitting at home and get a text message saying my package has been delivered. I go to my door and open it, nothing. I walked outside and l...

1.0
I didn't like
  • Being lied to
#1097111
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How is bad service for business customer? We booked online before 15:00 and schedule to pick up at 16:20 . And customer service called at 16:50 to inform that the delivery guys could not pick up due to they already pass the area. This should not be way of treating...
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1.0
I didn't like
  • False promises
#1095155
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It really sucks in Belgium too! I ordered stuff from The Outnet and DHL promised delivery yesterday. I waiting at home, but doorbell did not ring and then get a note from them saying that I was not home. So, I scheduled another delivery today, waited next to my...
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#1093677
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