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Awful. Awful.

Awful. Had my UK passport sent securely through DHL. The courier signed for it themselves and left it in the mailbox without my authorisation, and it was stolen from the mailbox. After admitting that they were completely in the wrong, and it was in fact illegal what this courier did, DHL are now refusing to refund me for a passport I did not receive, and I have to pay for a new passport, not to mention the risk of identity fraud, because this incompetent courier is unable to do their job.

Unfortunately I have no choice as to which courier the UK passport office use, so my replacement passport will be sent through them again. If you have a choice, go with USPS or Fedex, DHL are incompetent fools.

Reason of review: Problem with delivery.

Monetary Loss: $250.

Preferred solution: Full refund.

Location: New Orleans, Louisiana

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