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DHL

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147 complaints

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DHL is a privately held company. The company was founded in 1969 by Adrian Dalsey, Larry Hillblom, and Robert Lynn. DHL is headquartered in Bonn, Germany. In the United States the company is headquartered in Plantation, Florida. The company specializes in express logistics and provides freight forwarding services, international shipping of documents and contract logistics. The company is wholly owned by Deutsche Post. DHL is an owner of its own cargo airlines – European Air Transport. DHL provides freight and package shipping service all over the world even to such countries as Iraq, Cuba, North Korea and Myanmar.

DHL has four divisions: DHL Express, DHL Global Mail, DHL Global Business Services, and DHL Freight and Contract Logistics. Please try to contact DHL Customer Service directly prior to posting any complaints on this site.

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DHL Complaints & Reviews

DHL Reviews

Rahel
DHL Asking for SS# and IRS for 3299 for personal items

3 Eye Glasses and contact lenses were shipped from India worth less than $300 for personal use. I received call from DHL that they would like to have my SS# to get it released. I t...

#288612
Jan 12, 2012
81

Anonymous
DHL who stole christmas

On dec.16 sent toys to my kids in italy was to there dec.23 2011they said tried to deliver but nobody was home everyday someone was home until today dec.31 2011 they are full of bu...

#285377
Dec 31, 2011
84

Kiranbak...
DHL - False commitments and misguide customers for addl business

On Dec 21, I wanted to ship a document from Thane, India to US. It was an urgent delivery and I was looking for this to be delivered by Friday Dec 23. DHL at pickup location advise...

#283792
Dec 24, 2011
147

Shazmgill
DHL can't be bothered to deliver!

Waybill # 9672619644. To be delivered 23 December. Tracked online and was dispatched for delivery around 1pm. Waited in all day and no delivery, no phone call and no...

#283780
Dec 24, 2011
161

Remy2
DHL Svc Fail--Always Speak to Manager!

I shipped a time-sensitive, envelope-size package via DHL from USA to Germany. I chose DHL because of claims of experience with fast, international transport. Althou...

#281742
Dec 15, 2011
155

LondonBu...
Waited in for DHL. No delivery, no call, no e-mail!

Parcel number 3927436586 Promised delivery on 9/12/11. I waited in all day, losing work and money. No delivery made. No call, no email. Why do DHL take e-mail ...

#281165
Dec 13, 2011
181

LewsTher...
DHL - Zero Accountability for Customs Delays

I recently shipped a highly time-sensitive item to Ethiopia and chose to ship with DHL. This turned out to be a giant mistake. I paid $1,364 to have it sent global express as I w...

#279615
Dec 06, 2011
234

Anonymous
DHL - Extra shipping costs

Hi,I want to complain about the constant charging of extra costs for all the DHL shipment I`m receiving in Montenegro. I have to pay extra 23-35 euros of extra costs for all ...

#279295
Dec 05, 2011
196

Anonymous
Fradulent DHL Tracking number

Got a DHL Tracking notice which required a download. Since I hava a Mac and the email had multiple addresses to a mac email system, and since the downloads where for Windows, I wen...

#278578
Dec 01, 2011
167

Anonymous
DHL 4 weeks and counting to open Import account

Today Nov 29 th 2011 marks 1 month to open up an Import or brokerage they can't even explain to me the difference of accounts. I have had a shipment stuck at customs for 23 d...

#277957
Nov 29, 2011
155

Chanavorn
DHL stole my iPhone 4S from the box.

I've sent my 2 new Black iPhone 4S 16GB back to Bangkok, Thailand by DHL Express. But they opened my box and stole one of my iPhone 4S out from the sealed package and taped ...

#277641
Nov 28, 2011
499

Baschroe
DHL - Sent my Tiffany`s bracelets to the wrong house!

I ordered two bracelets for me and my sister for our birthdays. They happen to be Tiffany`s bracelets and combined are worth 900$ plus the shipping fees. DHL called our house and s...

#276691
Nov 22, 2011
223

FrancoisJ
DHL SUCKS

An item, for which an import permit is needed, was sent to me in South Africa on 11 Oct from the UK. By 16 Nov I still haven't received it. The reasons: DHL did not give the...

#275275
Nov 16, 2011
151

Pissed@DHL
Lying about delivery at DHL Philippines

DHL Philippines is the most incompetent and lying service provider I have ever had contact. during the past 6 month I got documents send to me in Manila from Hong Kong, a short dis...

#272498
Nov 03, 2011
309

Anonymous
DHL - Collection and delivery

Waybill no. 7404171202 was collected in Johannesburg on 27 October. It was only logged into the system on Tuesday 1 Nov. Now no trace of the parcel can be found. The parcel was all...

#272489
Nov 03, 2011
232

Unhappy*...
DHL - advoid! dhl system is open to scammers!

I had a man with a battered parcel arrive at my door. he wanted me to give him money for the battered parcel which was pretty much already open, he had no uniform no id and no chan...

#269551
Oct 21, 2011
232

Anonymous
Beware of DHL- especially with passports or other important documents

I don't know if people read this before sending, or if they just come after the fact. I'm just writing to tell you that if for any reason you need to send important...

#269145
Oct 19, 2011
225

Sipokoyto
DHL - Delay, Hold then Lie

DHL - the worst company!!! The worst company that I ever dealt with is DHL. Patience is a virtue that I believe I have abundance of (sorry for the "boast") but with DHL I he...

#268675
Oct 17, 2011
276

Anonymous
DHL SUCKS!

I decided to send documents to work(noone home) friday they call me saying that they r at the off(its6.30)I called and called for this *** package 1st they said wrongaddress we cch...

#266446
Oct 06, 2011
218

Anonymous
DHL No Can Deliver Come pick it up at DHL Location Canada

DHL leaves notice of package. takes 5 days to deliver again, claims package is on truck, everyone works so no one home at time of delivery and will not send truck to my work place....

#265908
Oct 04, 2011
307

Hassan
DHL - Horrible treatment

The DHL branch in Saudi Arabia ,Jeddah. Deliver account: 5714709490I received call from that branch last Tues 13/9/11 to deliver the document But no body show I tried t...

#263436
Sep 22, 2011
140

Anonymous
DHL poor service

I'm waiting for a shipment since 2 weeks ! The package was lost and send twice to a wrong destination ! They were supposed to deliver it the nex day but I wait two days in a row a...

#263025
Sep 20, 2011
202

Anonymous
DHL - Vacation

IM GOING ON VACATION IN A COUPLE OF DAYS SO I DECIDED TO ORDER A NEW PAIR OF SANDALS AND I SOON REALIZED THAT THEY WOULD NOT BE HERE IN TIME SO I PAID A EXTRA 20 DOLLARS SO THAT DH...

#258036
Aug 26, 2011
261

Rubahatem
DHL sets a new record of inefficiency and horrible service

My sister ships one of her suitcases from Poland to my address in London. A week later than I was supposed to get it, I call the DHL UK office and it turns out they have no record ...

#256426
Aug 19, 2011
294

Julesmus...
DHL has failed to deliver my packages a month later.

Having just spent the last two years teaching in England, I prepared to return home (in July) to Canada in May of this year by sending one large box back to Canada via DHL. Surpr...

#256065
Aug 17, 2011
319

Anonymous
DHL - Damages to packages 6811287980

package #6811287980 i send my son to collect it he open it in front the dhl personel and found 9 0f the item was damage and 6 was 0k could you call them and find out what happe...

#250080
Jul 20, 2011
265

Anonymous
DHL destroyed my package without informing me or the receiver and refuse to compensate

I arranged for DHL to pick up a package worth £480 and deliver it to a client, they couldnt find the address (despite it being sent on the receivers account) and instead of inform...

#248572
Jul 12, 2011
415

Bikin4fun
DHL Billing: Fraud in Progress

I have been using DHL for over 5 years, I have to admit that their non US service is great, once packages leave the US they get delivered on time. I recently discovered a billing e...

#243403
Jun 15, 2011
549

Anonymous
DHL sucks

Simple document delivery sent to wrong location and did not follow procedure by getting a signature. Nice practice????? A..holes! Then customer service cannot retrieve it and wont ...

#239345
May 24, 2011
448

Anonymous
DHL - MISSING PARCEL

I am fuming. I placed an online order with M&S and paid extra for a designated delivery date as I wanted the items urgently. The designated delivery date is today 18 May 2011. B...

#238357
May 18, 2011
473
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Reviews 1-30 of 147

Related Information

Shipping
Shipping is transporting of goods by different means: by sea, by rail or by air. Shipping is also sending of a package somewhere via the mail service or a private company. Most of the goods are transported by sea. The shipping industry is in charge of carrying from one place to other goods of more than 90% of the whole trade in the world. There are a lot of advantages of transporting goods by a means of a ship. It is more safe that any other vehicle or aircraft. Besides, ships are the most eco-friendly transport ever. Many companies that specialize in logistics are connected one with another. That is why the basic physical and organizational shipping structures and facilities (for example buildings, roads, and power supplies) needed. Besides, transporting goods or any other cargo is a very lucrative business. Shipping is like the circulatory system of the international trade.

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