DHL Complaints and Reviews

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DHL
Main address: 1200 South Pine Island Road Suite 600 33324 Plantation FL
1-800-CALL-DHL (1-800-225-5345), , http://www.dhl-usa.com/email/i_emailairborne_optn.asp?nav=ContactUs/EmailUs
  • 390+10 mobile complaints
  • $360K claimed losses
  • $904 average
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  • 9 hours ago
  • Shipping
  • Washington, District Of Columbia
  • Courier Delivery
  • 5

I have been waiting for an "express" service of my package over a week now. Yesterday, it was "attempted delivery" but no note or message was left. So I stayed home all day today just to be home to receive the package. At 7pm, the tracking information was updated with "attempted delivery: recipient not home". This is complete utter flat out lie. I called the customer service and they said they... Read more

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  • Nov 16
  • Shipping
  • New Delhi, Delhi
  • Dhl Express
  • 44

Hi , I am writing this after a long thought. we have been working in importing and retail selling for a almost two years and have had my ups and downs on dealing with courier companies. however while dealing with DHL we faced major inconvenience and thought of writing this review to let other users know how unprofessional DHL has been in dealing. Very Frankly Speaking, Just Simply Avoid DHL even... Read more

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  • Nov 14
  • Shipping
  • Scotts Valley, California
  • Package
  • 24

My girlfriend had a package delivered to my house. DHL left a slip and said sign it and they'd be back tomorrow. I did. Nothing. A week later again. I signed and left it. Nothing. I called their OnDemand and asked that it be left without signature on a day someone would be home. Nothing. I called and they said they attempted delivery 5 times (I only received 2 slips) and that the driver would not... Read more

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Tracking says package was refused by recipient, which is a lie. After many calls to DHL, they say that US customs has the package. (3 sheets of paper including my daughters school transfer certificate) Must now wait another 12 hours for possible updates. Add comment

     

  • Nov 04
  • Shipping
  • Tel Aviv-Yafo, Tel Aviv District
  • Package
  • 45

i live in tel aviv israel, besides de fact that the service is fast there is NOTHING good about this company, my package originally weighted 8 lbs, basically they say there is this "Dimensional weight" that actually somehow made my package weight 6 lbs more, they charge me for 14 lbs, besides that, the total value of my package is $35, now they are trying to charge me another $80 for "Customs"... Read more

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  • Nov 03
  • Shipping
  • Package
  • 59

Wow, this was by far the worst shipping experience i've had. I was supposed to have my package on Saturday according to their tracking site. Here it is today and I still don't have it, cool stuff happens, so I call. The customer service woman proceeds to read off the same information directly off their site. It shows clearly when they recieved it but then she proceeds to blame the shipper. DHL... Read more

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  • Oct 21
  • Shipping
  • Wrong Shipping Address
  • 84

I could see from day one that the shipment was going to the wrong city and wrong zip code. Emailed customer service right off and later phoned them when it was obvious that the shipment was not turned around and sent to the correct zip code. Phone lady said it could not be stopped, meaning they were going to let it go to the wrong city. Of course the problem stemmed from a misprint or... Read more

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  • Oct 17
  • Shipping
  • Edmonton, Alberta
  • Express Shipping
  • 113

I paid for express shipping and my package was supposed to arrive today. I had paid all my duties and fees online and was set up for them to leave my package at the back door without a signature. I checked the tracking and it said the driver sat tempted delivery but no one was there so they didn't drop it off. I called and they said there is nothing they can do. They said they won't send the... Read more

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  • Oct 14
  • Shipping
  • Stoney Creek, Ontario
  • Poor Delivery Service
  • 124

I was expecting a shipment today that I had ordered online. After checking my tracking number I saw that the package was out for delivery. The phone in my apartment rings and I go to answer the phone but after two rings the courier decided to disconnect. I tried to catch the driver but since I am on the 7th floor he was gone before I made it down. When I called the customer service line I was... Read more

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  • From mobile
  • DHL
  • Oct 09
  • by anonymous
  • #544515

This company sucks. With UPS I recieved my package on time, no hassle whatsoever....dhl on the other hand.......I have to wait 4 days later than what I was told. I am super disgusted with this company. Never Again. Add comment

 
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