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  • Customers like
    • Lie to cunsumer2
    • Color of their van2
    • Sucks very un organized web site an you dont care1
  • Customers don't like
    • Slow shipping14
    • Customer service13
    • Service9

  • 1 day ago
  • Shipping
  • Dallas, Texas
  • Delivery Terms
  • 10
  • REVIEW RATING 3/5

I ordered stuff from Shein, I paid for 3-5 day delivery once it was processed. As of tomorrow (August 29) it will have been 14 days. I received a text that it would be delivered on August 24. I sent a reply that I was out of town so I wouldn't be there to sign for it. I rescheduled it to be delivered on August 27. On Wednesday the 26th I gat a call that they needed the gate code so they... Read more

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  • 2 days ago
  • Shipping
  • Malaybalay City, Northern Mindanao
  • Bad Service
  • 6
  • REVIEW RATING 4/5

I live in the Phililippines, my Toshiba laptop, had a defective keyboard so I purchased a replacement keyboard for my Toshiba laptop from a firm in Hong Kong the shipper elected to use DHL, they lost my package, I asked to initate a claim. I was told I had to wait because they had to investigate. DHL doesn't deliver to Mindanao so they gave it to a subcarrier, now they tell me the firm in Hong... Read more

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  • Aug 22
  • Shipping
  • Luqa, Malta
  • Dhl Courrier Service
  • 27
  • REVIEW RATING 4/5

MY PACKAGE ARRIVED IN MALTA ON THE 19AUG AND WAS CLEARED BY CUSTOM SAME DAY. THEY TOLD ME THAT IT WAS WITH COURIER THE NEXT DAY. AROUND 1400 I PHONED TO SEE WHERE MY PACKAGE IS AND WAS INFORMED THAT MY PACKAGE WAS STILL IN THE HUB. THEY TOLD ME TO HOLD THE LINE AND GOT BACK TO ME THAT THEY MADE A MISTAKE AND MY PACKAGE IS WITH THE COURIER. THIS PACKAGE HAS NOT ARRIVED YET. TODAY IS THE 21ST SO... Read more

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  • Aug 21
  • Shipping
  • Camarillo, California
  • Dhl International Shipping
  • 9
  • REVIEW RATING 4/5

I sent the document last week 8/10/15 to the Philippines and i was told that it should be there by 8/18/15. It's already 8/21/15 and the document did not arrive yet. I called to follow up the status and i was told that their specialist is supposed to call me at 5PM today. I never receive a phone call because the gentleman i spoke to said, maybe they have no updates for me that's why they never... Read more

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  • From mobile
  • Dhl
  • Aug 20
  • by anonymous
  • #686227

Teach your *** drivers at DFW airport to use the *** mirrors and see who's behind them. He was about to crash on me like he never drove before. This happened Thursday August 20th 1:30pm. At DFW airport. Plus he doesn't use his signals. What kind of drivers y'all have. Add comment

  • Aug 19
  • Shipping
  • Las Vegas, Nevada
  • 24
  • REVIEW RATING 3/5

Bought some merchandise from an international supplier. My customs duty was only $12 but DHL added an additional $11 for a "payment deferment" fee. Many shippers charge this so as to keep the package moving rather than hold it at customs awaiting duty payment, but here's the rub - with DHL, it's actually a processing fee that cannot be waived. FedEx has an "advancement fee" when it does the same... Read more

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  • From mobile
  • Dhl
  • Aug 17
  • by anonymous
  • #684513

This is my first and my last time. DHL had my package. Didn't inform the package arrived from Hong Kong. Checked on the website the package is in UK. After 6 weeks investigation. DHL agreed the package is lost. The package wasn't lost. It was stolen! Very angry. Pay a little extra and go to UPS or FedEx. DHL UK is an embarrassment! Add comment

  • Aug 15
  • Shipping
  • Dhl Ecommerce Global
  • 45
  • REVIEW RATING 4/5

What I think a lot of people misunderstand about DHL is there are separate DHL divisions. If your package is being shipped by DHL express then that is door to door service, if your package is shipped DHL ecommerce, you should know that your package is only being sorted by DHL and sent to the post office, which a lot of merchants don't share this information with us. At the point of the hand off,... Read more

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  • Aug 14
  • Other
  • Cape Town, Western Cape
  • Service
  • 13
  • REVIEW RATING 4/5

Courier in SA, Customs duty applied plus extra handling charges from DHL....God know why when they where paid for Door to Door why will they charge 10 to 15 % extra handling charges...fraud is the word for them..plus no one is ready to guide what a shame...spoken with 3 to 4 people and no solution post that email states that if not paid they will imply extra charges what a way to give legal... Read more

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  • Aug 11
  • Shipping
  • Mâcot-La-Plagne, Rhone-Alpes
  • Dhl Delivery
  • 1
  • 1
  • 1
  • REVIEW RATING 4/5

was told that my package woulld be picked up between 12-2. Didn't happen! was told again between 2-4, again didnt happen! very bad costomer service!!!! Read more

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