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  • Customers like
    • Color of their van2
    • False1
    • Fast service1
  • Customers don't like
    • Slow shipping14
    • Customer service12
    • Service7

  • 2 days ago
  • Shipping
  • Mexico, Capital District
  • Dhl Global Mail
  • 10
  • REVIEW RATING 4/5

I live in Mexico and I bought some products online from the USA. First they delivered my package to Germany(!) then to Mexico. Well it is supposed to be here in Mexico (as it says in the tracking page of DHL). I did not received any message. I keep asking information about my package by email and phone, only answer I get is "your package will be delivered by local postal services". My question is... Read more

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  • Jul 17
  • Shipping
  • Chesapeake, Virginia
  • Dhl International Shipping
  • 28
  • REVIEW RATING 3/5

They lost a shipment from China, it took two weeks to find it, customer service wont call me wont respond to emails and I don't know who to escalate it to. Never ever use DHL again The shipment arrived urgent airfreight in Miami from China in 4 days, so far so good, they then lost it and after repeated ignored calls 2 weeks later it turned up at my door, no explanation just the bill. After 3... Read more

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  • Jul 16
  • Shipping
  • Austin, Texas
  • Dhl Courrier Service
  • 19
  • REVIEW RATING 3/5

I've been waiting on an important package for a job I am working on, I came home 10 minuets after he left. I called and they said no he cant turn around because he is busy doing others They said I could pick it up at the service center but the courier wont be back til after they close at 6pm! (how convenient) The deadline is tomorrow to get it done on my project and they seem to not understand... Read more

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  • Jul 14
  • Shipping
  • Madison, Wisconsin
  • Dhl Express
  • 24
  • REVIEW RATING 3/5

I ordered to dhl for my package and paid money for express service. I got message ftom dhl on 3rd day mentioning they'll deliver me on thursday. But thursday passed and friday in morning around 10.30 by tracking i came to know that instead of USA it was shipped to Australia. I called 3 times to customer service that it's in Australia but they told that no it's in USA and it's old scan and you... Read more

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  • Jul 13
  • Shipping
  • Johannesburg, Gauteng
  • Dhl Duties And Taxes
  • 44
  • REVIEW RATING 3/5

I placed an order on 29/06/15 from Amsterdam to RSA. Package arrived according to DHL tracking on 02/07/15 at OR Tambo. From there it as clearance delay after clearance delay, after numerous phone calls and emails with no success of any sorts, I receive a call today 13/07/15 with informs me I will be liable for penalties as I did not pay the duties within the time frame. Upon asking for the... Read more

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  • Jul 09
  • Shipping
  • Brockville, Ontario
  • Dhl Tracking
  • 21
  • REVIEW RATING 3/5

No tracking, no estimated delivery date, impossible to reach customer service...the ANTITHESIS of good business practice. You would think the busiest shipper in the world could shave their margins infinitesimally to provide better service...not bloody likely, the greedy bastards! All of my online Lego orders are shipped by this turkey, and TLG stubbornly refuses to address the issue...always... Read more

Was this review helpful? 1 0
  • From mobile
  • Dhl
  • Jun 28
  • by anonymous
  • #657447

Very bad experience ever I had. Very frustrated shame on you guys unorganized & irresponsible company. They shouldn't be in this trade! Add comment

  • Jun 25
  • Shipping
  • Munich, Bavaria
  • Skateboard Shipping
  • 59
  • REVIEW RATING 4/5

As of today ... Ordered a cheap enough skateboard in California for my daughter, nothing special. Paid for dorr-to-door delivery / shipped by USPS to Germany, delivered by air more or less on schedule, now in hands of DHL - unfortunately. Stopped somewhere in Germany two weeks ago. No notifications, no status update, nothing else despite all the calls. Under investigation initiated by the USPS... Read more

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  • Jun 24
  • Shipping
  • Toronto, Ontario
  • My Re-Direct Delivery
  • 26
  • REVIEW RATING 3/5

If you do a re-direct, or something comes up, DHL is not for you. They do not have the resources or capabilities to fix it. You will be stuck in their loop. I have experienced this time and time again. It shows the company is not one you want to deal with. All claims of how great they are on their web is nothing but a marketing tool and BS. They cannot communicate with their drivers (BS but that... Read more

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  • Jun 12
  • Shipping
  • East Highland Park, Virginia
  • 1
  • 1
  • 57
  • REVIEW RATING 4/5

I literally sat outside i watched the status go from on the vehicle to attempyed delivery failed lol i called and pedro told me i wasnt home i wasnt waiting and thats its only a wig. My daughter graduates today and i have cancer that wig is everything Read more

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