Submit ›
  • Customers like
    • False1
    • Ease of parking1
    • Not much1
  • Customers don't like
    • Slow shipping14
    • Customer service10
    • Service7

  • 2 days ago
  • Shipping
  • Toronto, Ontario
  • Apparel Samples Shipping
  • 11
  • REVIEW RATING 3/5

This is my second time trying to ship with DHL and I should have learned from the first time. This should be their slogan: "Slow inefficient service with an attitude" When should you ship with DHL? 1. If you don't need your items for at least a month 2. If you want to speak to their "customer service" department 4 or 5 times a day for a week, and get no real update 3. If you don't care about how... Read more

Was this review helpful? 0 0
  • From mobile
  • Dhl
  • May 15
  • by anonymous
  • #636590

Worst thing ever!!!! They did not deliver the package and sent a mail that it has been delivered. And after a *** lot of calls finally they did track it. It's with the driver. He himself updated that the shipment has been delivered and signed the delivered note on the name of our leasing office manager. As the driver is aware of him with his daily visits. Ruthless I say!!!!! Don't ever use DHL. Add comment

  • May 02
  • Shipping
  • Haynes, Bedfordshire
  • Parcel
  • 62
  • REVIEW RATING 4/5

DHL has not changed or learnt from its' past mistakes!! It still provides *** service!! They told me that an urgent parcel could be delivered on Saturday morning to an address in Vienna. I asked for confirmation of this THREE times, and the answer was the same: OF COURSE they could deliver the parcel on Saturday morning, at a cost hike of 50% over the “standard” rate. I agreed to pay this, only... Read more

Was this review helpful? 0 1

  • Apr 30
  • Shipping
  • San Bruno, California
  • International Shipping
  • 38
  • REVIEW RATING 3/5

Ordered from British company that uses DHL. DHL US held my shipment for over a week without ever contacting me, then decided to return shipment simply because their rep couldn't understand what the contents were (they could have googled it, but i guess they can't?). It's infuriating because it was a 1 out of 2 packages, and the other one arrived fine. Contents were practically identical. I had... Read more

Was this review helpful? 0 0

  • Apr 29
  • Shipping
  • Ottawa, Ontario
  • Shoes Shipping
  • 24
  • REVIEW RATING 4/5

Bought a pair of shoes for $27 + $12 for shipping. When dhl delivered they charged $23 more comprised of $4 duty $3.50 taxes and $10 dhl fee. On top f that dhl charged $4.25 to collect the other charges and added tax of 3.26 based on the tax, duty and dhl charges...basically I paid cod fee when dhl already charged a $10 fee and paid tax on the tax. Not only is this absurd, it may in fact be... Read more

Was this review helpful? 0 0

  • Apr 28
  • Shipping
  • Fort Lauderdale, Florida
  • Express International
  • 61
  • REVIEW RATING 4/5

My mother sent me a package from Italy for my birthday. Usually she sends cookies, the ground coffee I like and possibly other Italian sealed delicacy. Nothing "illegal" nor "not allowed". Never had a single problem. This time DHL broke the enchant: I was ask by DHL of any kind of personal data, from SSN to statement of responsibility about the content of the package, the manufacturing of the... Read more

Was this review helpful? 0 0
  • From mobile
  • Dhl
  • Apr 27
  • by anonymous
  • #627626

Dhl sucks do not ship international with dhl Add comment

  • Apr 18
  • Shipping
  • Mabelvale, Arkansas
  • Prom Dress Shipping
  • 56
  • REVIEW RATING 4/5

I order my daughter's prom dress from the formal dress store and it was shipped out on time from the dress store; however DHL carelessly shipped my child's dress back further to the wrong state and delayed her getting the dress a day before prom which stressed us out and delayed me getting her dress altered. This is the first time I have ever had a package shipped by DHL and it will be the last... Read more

Was this review helpful? 1 0

  • Apr 13
  • Shipping
  • Edinburgh, Edinburgh, City Of
  • Express Shipping
  • 24
  • REVIEW RATING 4/5

Their Systems for billing is so outdated and unreliable, paid for invoice online and got charged again 3 days after made my company have debts until I realised they charged me 2X, I had to call them and they transfered me to 8 different people all didn't know nothing to do very unprofessionals they sound they are not even trained, after all that stress they told me somebody would call me to do... Read more

Was this review helpful? 3 0

  • Apr 12
  • Shipping
  • Muscat, Masqat
  • Documents Shipping
  • 54
  • REVIEW RATING 4/5

Just got some sensitive and urgent documents to be sent to me. So i thought what could go wrong if i use a reliable company like DHL. It was a big mistake. My full name, address, and telephone number were clearly marked, but for some reason dhl has decided on their own to deliver the registered parcel to the wrong address, and to the wrong person. Now my urgent and sensitive documents are lost... Read more

Was this review helpful? 2 0

Had an experience with Dhl?

Write a review
Did not find what you were looking for?
 
×
You are reading about Dhl.
Filing a new complaint about
×