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1.3 Based on 112 reviews
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I have been waiting all day today on Thursday, July 28, 2016 like a fool for Your DHL Express Courier To Deliver My American Express Credit Card To My Toronto, Ontario Canada Residence and it still has NOT arrived! I contacted your Low Class, Customer NO Service Department and talked to somebody out in India who could barely speak English, nor understand My Perfect English in which I took offense to. During our horrible conversation, he told me... Read more

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Appalling service. London. Second time I have waited all day for a delivery and received a text towards the end of the day to say the attempted delivery had failed. What a lie! The driver just couldn't be bothered I suspect. Customer service quite helpful but no good when you have taken a day off work to receive an order. I had actually paid extra for express delivery. The company I ordered from have suggested in future that I order same day... Read more

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Bad customer service IN THE ISRAELI BRANCH. Lack of professionalism. Were misleading information given to me. I have caused damage to its image. We have imported equipment as an individual for the two companies that I own. I have no words to describe the poor service. I paid the customs clearance fees. I was told that by the time 1700 will get the package. At 12 pm I was told that I would get the package tomorrow. During this time, have been... Read more

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I posted a parcel using DHL to Karabuk, Turkey early May 2016. The person i sent it to is still waiting for it. No one knows the parcels whereabouts. Its been two months almost and no sign of the parcel. It contained some clothes. No one is responding to my emails. Dont bother dealing with their customer relations department not a single acknowledgement of my emails and no one gets back to you. This is disgraceful. I cannot believe they operate... Read more

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This place is a lazy joke! They gave my package to a random stranger at a random address. After multiple times trying to get in contact, I found out it was a sub driver and doesn't remember where he brought my package to so they're closing my case. The tracking device says he's in my area? No kidding I live in a big apartment complex and he gave it to the wrong apartment. It could be anywhere. How about you knock on every single door until you... Read more

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DHL dispatched package to my permanent residential address 3 times: 25th April, 29th of April and12th of May. The contact phone number was in Toronto while the package destination isVancouver.DHL can not conclude that they have wrong contact information. DHL customs service called very early next morning yell and scream said they have proofs! Well, I have proofs of your failed delivery and not once I received any notices at my building. Please... Read more

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Very very slow shipping i have been waiting almost 2 weeks for somrthing and still have not recieved it... Read more

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I have been waiting for my parcel from UK for two weeks now since it was handed over to a SO called subcontractor (RAM-USELESS) in Johannesburg two weeks back. I have been calling 4-5 times daily ever and what I receive as a feedback is we will call you back(which does not happen) or RAM promised to deliver in the morning... call back after 12pm... the answer is they will deliver this afternoon before close of business. Spending 5-7minutes on a... Read more

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Hi, I sent coffee and tes from Lao to Chiang Mai, I asked DHL Lao if it is possible to send 1.8 kg not for commercial purpose. I sent it for 54$ and after 5 days nothing no information I did the tracking with my shipment waybill and in the end they told me it is impossible if I want to get it back I need to pay another 54$. I need to get information by my one and no solution is possible only destruction and money lost for me. Thank you DHL for... Read more

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Let me start by saying DHL are a bunch of thieves i was working abroad for 6 weeks and it was my son's bithday coming up so i got my son a very nice gold bracelet and my wife some shoes i decided everything and did all the paperwork to ship back to Toronto Canada i have done this at lest 20 times before not with DHL so i sent the box paid for 3-5 days shipping it was $155 canadian with the insurance and 2 weeks after i sent it my wife gets the... Read more

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