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1.3 Based on 115 reviews
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    • Slow shipping 14
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Placed order from Rock Auto, on Sat. They gave shipment to DHL at 9 am Mon. in Rochester NY 60 miles away from my homein Buffalo NY, DHL then sent to thier "center" in Secaucus NJ, about 500 miles away, then they handed package off to USPS, in Secaucus NJ, to be sent back to Buffalo in about 3 more days.This is called EXPEDITED service This item weighs less than a pound, whats the point of DHL, to take it to the mailbox? I could do that far... Read more

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I am astonished of how they treat customers at this company. They treat you like garbage when you call as a particular but then when they realize your company has a corporate account that sends dozens of packages a week they act like they are into customer care. People should stop sending business to them so they learn from companies like amazon where the customer is first. They tell you they provide you with options to schedule a package... Read more

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DON'T USE DHL CAUSE IF THEY LOOSE YOUR PACKAGE THEY DON'T FOLLOW UP , I HAVE A GUY NAME CHRIS HELPING ME WHOM CAN NEVER BE REACHED AT THE NUMBER HE GAVE ME TO CALL BACK TEL # 1877 297 6031 , WHEN I TALKED TO DRIVER HE SAID IF YOUR NAME IS ON A PACKAGE THAN I GAVE IT TO YOU , I MAKE 50 DELIVERIES A DAY AND 500 DELIVERIES A WEEK I CAN'T REMEMBER EVERYONE , AND HE TOLD HIS SUPERIORS THAT I DIDN'T KNOW IF I'M MISSING A PACKAGE OR NOT WHY WOULD I... Read more

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I have a packaged that was coming from Romania and the person sending sent the package DHL Express. But, Express Delivery with DHL is not really express. When it arrives at the Kenner, LA location of DHL the package is then routed to the USPS service. And then you receive your package through the mail system. If I want it quicker, you have to drive to the Kenner location and pick it up myself. When I get the same type of package through the... Read more

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Awful. Awful. Awful. Had my UK passport sent securely through DHL. The courier signed for it themselves and left it in the mailbox without my authorisation, and it was stolen from the mailbox. After admitting that they were completely in the wrong, and it was in fact illegal what this courier did, DHL are now refusing to refund me for a passport I did not receive, and I have to pay for a new passport, not to mention the risk of identity fraud,... Read more

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I have been waiting all day today on Thursday, July 28, 2016 like a fool for Your DHL Express Courier To Deliver My American Express Credit Card To My Toronto, Ontario Canada Residence and it still has NOT arrived! I contacted your Low Class, Customer NO Service Department and talked to somebody out in India who could barely speak English, nor understand My Perfect English in which I took offense to. During our horrible conversation, he told me... Read more

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Appalling service. London. Second time I have waited all day for a delivery and received a text towards the end of the day to say the attempted delivery had failed. What a lie! The driver just couldn't be bothered I suspect. Customer service quite helpful but no good when you have taken a day off work to receive an order. I had actually paid extra for express delivery. The company I ordered from have suggested in future that I order same day... Read more

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Bad customer service IN THE ISRAELI BRANCH. Lack of professionalism. Were misleading information given to me. I have caused damage to its image. We have imported equipment as an individual for the two companies that I own. I have no words to describe the poor service. I paid the customs clearance fees. I was told that by the time 1700 will get the package. At 12 pm I was told that I would get the package tomorrow. During this time, have been... Read more

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I posted a parcel using DHL to Karabuk, Turkey early May 2016. The person i sent it to is still waiting for it. No one knows the parcels whereabouts. Its been two months almost and no sign of the parcel. It contained some clothes. No one is responding to my emails. Dont bother dealing with their customer relations department not a single acknowledgement of my emails and no one gets back to you. This is disgraceful. I cannot believe they operate... Read more

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This place is a lazy joke! They gave my package to a random stranger at a random address. After multiple times trying to get in contact, I found out it was a sub driver and doesn't remember where he brought my package to so they're closing my case. The tracking device says he's in my area? No kidding I live in a big apartment complex and he gave it to the wrong apartment. It could be anywhere. How about you knock on every single door until you... Read more

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