DHL Complaints and Reviews

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DHL
Main address: 1200 South Pine Island Road Suite 600 33324 Plantation FL
1-800-CALL-DHL (1-800-225-5345), , http://www.dhl-usa.com/email/i_emailairborne_optn.asp?nav=ContactUs/EmailUs
  • 378+9 mobile complaints
  • $350K claimed losses
  • $907 average
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  • 22 hours ago
  • Shipping
  • Dallas, Texas
  • Shipping Rates
  • 11

1. it took 2 hours to actually order a pick up for a shippment to Paris France. 2. 4 different people gave me different estimated prices for shipping a box weighing 6.0 pounds. All 4 people offered a 15% discount if I order shippment on line and pay with my credit card. 3. I was quoted $222.00 to ship 6.0 pounds including $4 for pick up and $800 in insurance. 4. they did deliver the box but then... Read more

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  • 1 day ago
  • Post

I buy item from China and use DHL express. Delay 16days! never more dhl and pay for this slow delivery time. slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slow slowslow slow slow slow slow slow slow slow slow slow slow... Read more

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  • Sep 25
  • Shipping
  • Astana, Akmola Province
  • Express Delivery Service
  • 25

My order was wrongly sent to ANOTHER COUNTRY! 10 days since I ordered the package and it is still not here! At the first place th courier didn't have bar code printed and didn't pick up the package. On the second day the courier was reordered and he didn't come and customer service said there was no order. On the third day he is finally picked the letter and few days later VUA-LA! the letter is... Read more

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  • Sep 24
  • Shipping
  • Paris, Ile-De-France
  • Express Delivery Service
  • 21

I SENT MY SHIPMENT FROM CANADA TO FRANCE MORE THAN A WEEK IN ADVANCE - PAID FOR PRIORITY SHIPMENT. IT ARRIVES FRIDAY, NO DUTIES OR TAXES ARE SUPPOSED TO BE DUE ON IT, THEY SUBMITTED THE WRONG INVOICE AND IT TOOK 5 DAYS FOR THEM TO TELL ME THAT I WOULD HAVE TO PAY THE DUTIES AND TAXES ON IT THAT COSTS MORE THAN $1000 TO RELEASE MY PACKAGE .. AND THEY ARE SORRY THERE IS NOTHING THEY CAN DO. ***.... Read more

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  • Sep 20
  • Shipping
  • Destroyed Parcel
  • 41

I sold a pair of extremely high quality pots (value 300 Euro) on ebay and sent them by DHL. When they arrived on the other end, it was completely repackaged and had two large dents in the bottom of each pot. When the buyer sent them in for damages, DHL denied the claim, saying that the pots were not packaged well enough. They dropped them so hard that it destroyed the box it was in. I had packed... Read more

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  • Sep 20
  • Shipping
  • Poor Delivery Service
  • 18

I had send some item from Hong Kong arrived dubai on 8 Sep 2014 I called dhl dubai airport more than 1000 time every one tell me some thing they told me the costume officer want to to see me I travel about 140km when I reach I found he is not in the office they told me he going to call on sutarday I wait no bady call me I called them the asked about my contact I wait until now no bady has call me... Read more

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  • From mobile
  • DHL
  • Sep 18
  • by anonymous
  • #535964

I bought something off of eBay, I checked to see where my package was and it showed it was delivered. I've been home for 3 weeks nothing ever was delivered to me. Add comment

     

  • Sep 16
  • Shipping
  • Toronto, Ontario
  • International Shipping
  • 37

I had ordered a package from overseas and it had arrived where it was supposed too, twice, they said nobody was there and slapped an extra charge on me after I had paid for all shopping. The thing was, there were people there to receive the package but blatantly lied to me when trying to recover my package. Then sent it back after 2 weeks when I couldn't pick it up because I was OUT of THE... Read more

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  • Sep 16
  • Shipping
  • Package Transfer
  • 28

I ordered a package. The shipper email actually said it would come FedEx, but the tracking is for DHL then USPS. It was supposed to arrive Sept 15th (which is over a week after the company mailed it). September came and passed, and it has been sitting waiting to transfer to USPS for 6 days now. Since it is now past Sept 15th the tracking has updated from expected delivery Sept 15 to saying... Read more

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  • Sep 09
  • Shipping
  • Courier Service
  • 44

I'm calling DHL global mail from last 15 to 20 days and no customer service agent is picking my call and kept on waiting. Sent 5 emails so far but DHL doesn't give a ***! Just stay away from this terrible company DHL Global Mail! Its been almost 35 days the package has not arrived and I'd rather pay a little more for shipping through other courier service. At least I can track the package... Read more

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