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  • Customers like
    • Color of their van2
    • False1
    • Ease of parking1
  • Customers don't like
    • Slow shipping14
    • Customer service12
    • Service7
  • From mobile
  • Dhl
  • Jun 28
  • by anonymous
  • #657447

Very bad experience ever I had. Very frustrated shame on you guys unorganized & irresponsible company. They shouldn't be in this trade! Add comment

  • Jun 25
  • Shipping
  • Munich, Bavaria
  • Skateboard Shipping
  • 16
  • REVIEW RATING 4/5

As of today ... Ordered a cheap enough skateboard in California for my daughter, nothing special. Paid for dorr-to-door delivery / shipped by USPS to Germany, delivered by air more or less on schedule, now in hands of DHL - unfortunately. Stopped somewhere in Germany two weeks ago. No notifications, no status update, nothing else despite all the calls. Under investigation initiated by the USPS... Read more

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  • Jun 24
  • Shipping
  • Toronto, Ontario
  • My Re-Direct Delivery
  • 9
  • REVIEW RATING 3/5

If you do a re-direct, or something comes up, DHL is not for you. They do not have the resources or capabilities to fix it. You will be stuck in their loop. I have experienced this time and time again. It shows the company is not one you want to deal with. All claims of how great they are on their web is nothing but a marketing tool and BS. They cannot communicate with their drivers (BS but that... Read more

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  • Jun 12
  • Shipping
  • East Highland Park, Virginia
  • 1
  • 1
  • 41
  • REVIEW RATING 4/5

I literally sat outside i watched the status go from on the vehicle to attempyed delivery failed lol i called and pedro told me i wasnt home i wasnt waiting and thats its only a wig. My daughter graduates today and i have cancer that wig is everything Read more

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  • From mobile
  • Dhl
  • Jun 04
  • by anonymous
  • #645373

they delivered my parcel to the wrong address with someone else's signature needless to say it was a check!! now they can't find it. this is a nightmare! *** service and customer care Add comment

  • Jun 02
  • Post
  • Oakland, California
  • Package
  • 36
  • REVIEW RATING 4/5

Every time when I buy something on eBay in Germany seller send the item with the world slowest shipping company, DHL. Every time it takes at least 3 weeks to ship "airmail" from Frankfurt to San Francisco. UPS and Fedex only 2-3 days. Now they have they try to work even less at DHL (36 hours/week) and for that reason they strike and my package is for 6 weeks stuck on Frankfurt airport. I hope... Read more

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  • May 19
  • Shipping
  • Toronto, Ontario
  • Apparel Samples Shipping
  • 86
  • REVIEW RATING 4/5

This is my second time trying to ship with DHL and I should have learned from the first time. This should be their slogan: "Slow inefficient service with an attitude" When should you ship with DHL? 1. If you don't need your items for at least a month 2. If you want to speak to their "customer service" department 4 or 5 times a day for a week, and get no real update 3. If you don't care about how... Read more

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  • From mobile
  • Dhl
  • May 15
  • by anonymous
  • #636590

Worst thing ever!!!! They did not deliver the package and sent a mail that it has been delivered. And after a *** lot of calls finally they did track it. It's with the driver. He himself updated that the shipment has been delivered and signed the delivered note on the name of our leasing office manager. As the driver is aware of him with his daily visits. Ruthless I say!!!!! Don't ever use DHL. Add comment

  • May 02
  • Shipping
  • Haynes, Bedfordshire
  • Parcel
  • 102
  • REVIEW RATING 4/5

DHL has not changed or learnt from its' past mistakes!! It still provides *** service!! They told me that an urgent parcel could be delivered on Saturday morning to an address in Vienna. I asked for confirmation of this THREE times, and the answer was the same: OF COURSE they could deliver the parcel on Saturday morning, at a cost hike of 50% over the “standard” rate. I agreed to pay this, only... Read more

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  • Apr 30
  • Shipping
  • San Bruno, California
  • International Shipping
  • 70
  • REVIEW RATING 3/5

Ordered from British company that uses DHL. DHL US held my shipment for over a week without ever contacting me, then decided to return shipment simply because their rep couldn't understand what the contents were (they could have googled it, but i guess they can't?). It's infuriating because it was a 1 out of 2 packages, and the other one arrived fine. Contents were practically identical. I had... Read more

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