DHL Complaints and Reviews

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DHL
Main address: 1200 South Pine Island Road Suite 600 33324 Plantation FL
1-800-CALL-DHL (1-800-225-5345), , http://www.dhl-usa.com/email/i_emailairborne_optn.asp?nav=ContactUs/EmailUs
  • 385+9 mobile complaints
  • $350K claimed losses
  • $891 average
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  • 2 days ago
  • Shipping
  • Wrong Shipping Address
  • 14

I could see from day one that the shipment was going to the wrong city and wrong zip code. Emailed customer service right off and later phoned them when it was obvious that the shipment was not turned around and sent to the correct zip code. Phone lady said it could not be stopped, meaning they were going to let it go to the wrong city. Of course the problem stemmed from a misprint or... Read more

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  • Oct 17
  • Shipping
  • Edmonton, Alberta
  • Express Shipping
  • 47

I paid for express shipping and my package was supposed to arrive today. I had paid all my duties and fees online and was set up for them to leave my package at the back door without a signature. I checked the tracking and it said the driver sat tempted delivery but no one was there so they didn't drop it off. I called and they said there is nothing they can do. They said they won't send the... Read more

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  • Oct 14
  • Shipping
  • Stoney Creek, Ontario
  • Poor Delivery Service
  • 61

I was expecting a shipment today that I had ordered online. After checking my tracking number I saw that the package was out for delivery. The phone in my apartment rings and I go to answer the phone but after two rings the courier decided to disconnect. I tried to catch the driver but since I am on the 7th floor he was gone before I made it down. When I called the customer service line I was... Read more

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  • From mobile
  • DHL
  • Oct 09
  • by anonymous
  • #544515

This company sucks. With UPS I recieved my package on time, no hassle whatsoever....dhl on the other hand.......I have to wait 4 days later than what I was told. I am super disgusted with this company. Never Again. Add comment

     

  • Oct 04
  • Shipping
  • Lost Package
  • 111

I live in Pensacola and had a light parcel shipped from California. It was sent from Compton, CA 10 days ago. It arrived in the Orlando office one week ago to be transferred to USPS to be sent to Pensacola. I made an inquiry with USPS, as I could get no more information from DHL Global Mail about the item than was on the tracking website. Today I received a phone call from USPS saying that USPS... Read more

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  • Oct 04
  • Shipping
  • Poor Delivery Service
  • 1
  • 1
  • 62

Okay, so have bought something online that was supposed to be delivered at September 24, I have got nothing. So I call customer service like any normal person would do, and you know what they were no help to my cause, it was the worst experience of my life, the customer care representatives didn't know what to do butto file a ccomplaint the carer. So I had to wait again. The next day I got a... Read more

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  • Oct 03
  • Shipping
  • Denver, Colorado
  • Parcel Delivery
  • 1
  • 1
  • 64

I ordered a Jersey on September 26th through LIDS.com.. I get en email saying my order has been confirmed and LIDS uses DHL and provides me with DHL tracking. DHL tracking worked fine at first, but I stopped getting status updates on the tracking on September 29th (Monday). DHL's eta for my delivery is October 1st (today). Well my package didn't arrive today. My package is actually supposed... Read more

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  • Oct 03
  • Shipping
  • Package Delivery
  • 20

I'll make this short. I ordered a Jersey through LIDS.com (LIDS will be my next review because DHL and LIDS go hand and hand). I get my email confirmation from lids.com saying my order has been confirmed and I found out they use DHL.. DHL tracking information appeared and all went smooth until I stopped getting tracking information. My package didn't show up on the expected delivery date so I... Read more

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  • Sep 30
  • Shipping
  • Dallas, Texas
  • Shipping Rates
  • 50

1. it took 2 hours to actually order a pick up for a shippment to Paris France. 2. 4 different people gave me different estimated prices for shipping a box weighing 6.0 pounds. All 4 people offered a 15% discount if I order shippment on line and pay with my credit card. 3. I was quoted $222.00 to ship 6.0 pounds including $4 for pick up and $800 in insurance. 4. they did deliver the box but then... Read more

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  • Sep 25
  • Shipping
  • Astana, Akmola Province
  • Express Delivery Service
  • 42

My order was wrongly sent to ANOTHER COUNTRY! 10 days since I ordered the package and it is still not here! At the first place th courier didn't have bar code printed and didn't pick up the package. On the second day the courier was reordered and he didn't come and customer service said there was no order. On the third day he is finally picked the letter and few days later VUA-LA! the letter is... Read more

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