1.6
  • Slow Shipping2 votes
  • Customer Service2 votes
  • Service1 votes
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  • Dec 12
  • Shipping
  • Toronto, Ontario
  • Package
  • 76
  • REVIEW RATING 4/5

Expecting an important package, took the day off to wait at home and called DHL twice to confirm date/address (they also asked for delivery address when called in, everything checks). Then no one showed but told me on the website "recipient moved", naturally contacted DHL again, told me address it incorrect. 1. I know the sender entered the correct address, otherwise when I called to confirm... Read more

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  • Dec 09
  • Shipping
  • Pune, Maharashtra
  • Dhl Courier
  • 49
  • REVIEW RATING 4/5

DHL misplaced my 24k gold iphone in transit. When i contacted them, their servise was so lame and slow. Bloody thieves. The DHL UK facility is so *** that they dont even reply. It has been three month since im writing to the facility. I just got a mail from them saying that they are only liable to pay £100. Whereas my phone was worth more then £650. Im so disappointed with their service. I am... Read more

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  • Dec 06
  • Shopping
  • Newton, Massachusetts
  • International Delivery
  • 77
  • REVIEW RATING 4/5

Ordered something from Australia. Followed tracking like a hound. Was at home all day package was to be delivered. Checked tracking status. Said package had been delivered and I had signed for it. No truck was here, no doorbell rang, no package was delivered and I did not sign anything. No one else was here. Driver came to house, looked me in eye and said he had been here and that someone... Read more

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  • Dec 04
  • Shipping
  • British Columbia, Canada
  • Express Shipping
  • 45
  • REVIEW RATING 4/5

I purchase goods from several vendors out of Europe. We have found all International couriers frustrating to deal with, but DHL by far is the worst. Most of our shipments are pallets or heavy freight. DHL lost a 450 lb pallet of engine parts and claimed the vendor was lied about the pickup and forged the documents. It was found a month later in a DHL warehouse in Italy. Although my goods are all... Read more

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  • Dec 01
  • Shipping
  • L, Schleswig-Holstein
  • Overall Impression
  • 58
  • REVIEW RATING 4/5

DHL is the worst currier ever! Everytime I get a package via DHL I have nothing but problems from always damaged or even opened and repacked packages, to extreme unfriendly drivers to wrong delivery times I had it all. Customer service at DHL does not exist. If you call the customer service at DHL you probably end up more angrier than before. On top of it every time I get a package via DHL it has... Read more

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  • Nov 30
  • Shipping
  • Dublin, Dublin
  • Delivery Service
  • 33
  • REVIEW RATING 4/5

DHL in Germany is quite possibly the worst postal service outside of China. Like the last item I ordered from Germany, tracking data shows my item sitting in a series of German depots for days at a time with no movement at all. An email that I've sent to 'customer service' has been ignored completely and apparently in the event of a 'lost' item DHL global will take 4 to 6 weeks to investigate the... Read more

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  • Nov 27
  • Shipping
  • Package
  • 48
  • REVIEW RATING 4/5

I expected my delivery Monday, according to tracking it was out with the driver.....I had this package delivered to me at work, where we receive all day long, from Fed Ex, Loomis, Ups, Canpar and yes, DHL. I get a notice there's a problem with the address...call and confirm, everything fine...next day same problem. So I send it to my residential address. Same problem ensues for the next two days.... Read more

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  • Nov 24
  • Shipping
  • Yonkers, New York
  • Express Mail
  • 41
  • REVIEW RATING 3/5

DHL is the worst carrier company! My mom sent me an "Express" mail and DHL took 6 days, and what It's worst of all they don't open on Saturdays! I took 2 days of work to wait for my package and they never showed up I called and they said it was on its way, at 3pm I called again and one honest person told me that the package was sitting at the station! She put me on hold for more than 15mint.... Read more

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  • Nov 21
  • Shipping
  • Washington, District Of Columbia
  • Express Delivery
  • 63
  • REVIEW RATING 4/5

I have been waiting for an "express" service of my package over a week now. Yesterday, it was "attempted delivery" but no note or message was left. So I stayed home all day today just to be home to receive the package. At 7pm, the tracking information was updated with "attempted delivery: recipient not home". This is complete utter flat out lie. I called the customer service and they said they... Read more

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  • Nov 16
  • Shipping
  • New Delhi, Delhi
  • Dhl Express
  • 75
  • REVIEW RATING 4/5

Hi , I am writing this after a long thought. we have been working in importing and retail selling for a almost two years and have had my ups and downs on dealing with courier companies. however while dealing with DHL we faced major inconvenience and thought of writing this review to let other users know how unprofessional DHL has been in dealing. Very Frankly Speaking, Just Simply Avoid DHL even... Read more

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