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DHL is a privately held company. The company was founded in 1969 by Adrian Dalsey, Larry Hillblom, and Robert Lynn. DHL is headquartered in Bonn, Germany. In the United States the company is headquartered in Plantation, Florida. The company specializes in express logistics and provides freight forwarding services, international shipping of documents and contract logistics. The company is wholly owned by Deutsche Post. DHL is an owner of its own cargo airlines – European Air Transport. DHL provides freight and package shipping service all over the world even to such countries as Iraq, Cuba, North Korea and Myanmar.

DHL has four divisions: DHL Express, DHL Global Mail, DHL Global Business Services, and DHL Freight and Contract Logistics.
Please try to contact DHL Customer Service directly prior to posting any complaints on this site.

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DHL Reviews

Anonymous
Poor services from DHL on personal shipment from Belgium
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

Hello All.....I transferred my residence from Belgium back to Kolkata (India), few days ago and shipped an excess baggage thru DHL service . THe pickup from Belgium went thru fine ...

#316637
May 05, 2012
29

John bates
DHL stinks
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

Food parcel incorrectly labelled at DHL, heafty customs fees and further DHL fees on top.No generosity, understanding from staff at DHL " I'm Sorry - there is nothing I c...

#312715
Apr 17, 2012
87

HateDHL
Sick of DHL mail abuse
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

I am writing from Istanbul. If you ever do business with dhl, do not give your e-mail to dhl for any reason. If you need to communicate just open a temporary Yahoo etc account. Oth...

#308162
Mar 28, 2012
149

Kickrocks
DHL can kick rocks!!
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

This is the second bad experience I've had with this sh***y company. The last time I ordered a textbook online, the delivery person decided they would leave my package outside in t...

#307681
Mar 26, 2012
131

Anonymous
DHL Failed to Delivery a package
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

So the "readers digest" version is that I had a passport being sent to me, cost $30.DHL leaves one door knocker and says that a "second" attempt will be made. The driver even...

#306665
Mar 22, 2012
170

Linday828
DHL BAD Customer Service!!!
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

When I needed a package delivered from Japan to the United States for work, I got a phone call from DHL saying I needed to provide a company to clear the package through customs. ...

#305260
Mar 16, 2012
165

Janeinth...
DHL ARE THE WORST IN THE WORLD!
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

They lie, misinform and are just generally uncaring and useless. NEVER AGAIN! they have lost my late fathers ashes en route between munich and london! and all they care about is th...

#302879
Mar 07, 2012
213

Anonymous
RecKless DHL Driver: February 23, 2012 at 8:56 a.m in Ottawa
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

On February 23, 2012 at 8:56 a.m. My husband was driving on Slater street in Ottawa, Ontario, a truck, DHL driver, with the following licence plate: 610 4WF cut me off recklessly, ...

#299489
Feb 23, 2012
195

Doddo
DHL has no delay policy and holds no responsibility for delays!!
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

I had to ship some critical documents to Canada from New Delhi last week (Fri), so I decided to courier services. Since my office has a tie-up with DHL, I went ahead with it. From ...

#298929
Feb 21, 2012
242

Anonymous
DHL - Worst Company ever
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

Hi,I have a shipment from KOREA to RIYADH, it arrived Riyadh on Jan 29th and I haven't received it yet!I have tried every possible way in order to colle...

#297583
Feb 16, 2012
195

Neallren...
DHL sends false emails...
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

Had a package scheduled for delivery on 2/13 it never made it. Got an email early on teh morning of 2/14 saying it was with delivery driver and out for delivery that day. Later th...

#297098
Feb 14, 2012
159

Priapism
DHL - Did,nt deliver on time and stabbed my parcel with forklift.
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

Hi,i recently used dhl for the first time monday 6/2/12 to collect a large parcel from milton keynes to be delivered to london se28.I arranged it on the saturday before just to be ...

#295404
Feb 08, 2012
212

Cheatedb...
DHL INDIA STOLEN MY JVC HANDY CAMERA
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

Hello Sir/MadamAgain and Again I am writing this email , still no actions were taken by DHL INDIA, the tracking Number: 7435954223I have sent four items i...

#293671
Feb 01, 2012
315

Ardaceyhan
DHL shipment to overseas
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

Sent a package to overseas and the package had to come back due to clearence at the customs. i used fedex, ups and usps before for same type of shipment and never had any problem....

#293666
Feb 01, 2012
226

Rahel
DHL Asking for SS# and IRS for 3299 for personal items
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

3 Eye Glasses and contact lenses were shipped from India worth less than $300 for personal use. I received call from DHL that they would like to have my SS# to get it released. I t...

#288612
Jan 12, 2012
327

Anonymous
DHL who stole christmas
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

On dec.16 sent toys to my kids in italy was to there dec.23 2011they said tried to deliver but nobody was home everyday someone was home until today dec.31 2011 they are full of bu...

#285377
Dec 31, 2011
227

Kiranbak...
DHL - False commitments and misguide customers for addl business
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

On Dec 21, I wanted to ship a document from Thane, India to US. It was an urgent delivery and I was looking for this to be delivered by Friday Dec 23. DHL at pickup location advise...

#283792
Dec 24, 2011
426

Shazmgill
DHL can't be bothered to deliver!
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

Waybill # 9672619644. To be delivered 23 December. Tracked online and was dispatched for delivery around 1pm. Waited in all day and no delivery, no phone call and no...

#283780
Dec 24, 2011
333

Remy2
DHL Svc Fail--Always Speak to Manager!
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

I shipped a time-sensitive, envelope-size package via DHL from USA to Germany. I chose DHL because of claims of experience with fast, international transport. Althou...

#281742
Dec 15, 2011
332

LondonBu...
Waited in for DHL . No delivery, no call, no e-mail!
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

Parcel number 3927436586 Promised delivery on 9/12/11. I waited in all day, losing work and money. No delivery made. No call, no email. Why do DHL take e-mail ...

#281165
Dec 13, 2011
347

LewsTher...
DHL - Zero Accountability for Customs Delays
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

I recently shipped a highly time-sensitive item to Ethiopia and chose to ship with DHL. This turned out to be a giant mistake. I paid $1,364 to have it sent global express as I w...

#279615
Dec 06, 2011
404

Anonymous
DHL - Extra shipping costs
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

Hi,I want to complain about the constant charging of extra costs for all the DHL shipment I`m receiving in Montenegro. I have to pay extra 23-35 euros of extra costs for all ...

#279295
Dec 05, 2011
397

Anonymous
Fradulent DHL Tracking number
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

Got a DHL Tracking notice which required a download. Since I hava a Mac and the email had multiple addresses to a mac email system, and since the downloads where for Windows, I wen...

#278578
Dec 01, 2011
317

Anonymous
DHL 4 weeks and counting to open Import account
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

Today Nov 29 th 2011 marks 1 month to open up an Import or brokerage they can't even explain to me the difference of accounts. I have had a shipment stuck at customs for 23 d...

#277957
Nov 29, 2011
304

Chanavorn
DHL stole my iPhone 4S from the box.
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

I've sent my 2 new Black iPhone 4S 16GB back to Bangkok, Thailand by DHL Express. But they opened my box and stole one of my iPhone 4S out from the sealed package and taped ...

#277641
Nov 28, 2011
934

Baschroe
DHL - Sent my Tiffany`s bracelets to the wrong house!
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

I ordered two bracelets for me and my sister for our birthdays. They happen to be Tiffany`s bracelets and combined are worth 900$ plus the shipping fees. DHL called our house and s...

#276691
Nov 22, 2011
384

FrancoisJ
DHL SUCKS
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

An item, for which an import permit is needed, was sent to me in South Africa on 11 Oct from the UK. By 16 Nov I still haven't received it. The reasons: DHL did not give the...

#275275
Nov 16, 2011
281

Pissed@DHL
Lying about delivery at DHL Philippines
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

DHL Philippines is the most incompetent and lying service provider I have ever had contact. during the past 6 month I got documents send to me in Manila from Hong Kong, a short dis...

#272498
Nov 03, 2011
567

Anonymous
DHL - Collection and delivery
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

Waybill no. 7404171202 was collected in Johannesburg on 27 October. It was only logged into the system on Tuesday 1 Nov. Now no trace of the parcel can be found. The parcel was all...

#272489
Nov 03, 2011
381

Unhappy*...
DHL - advoid! dhl system is open to scammers!
5.0 1200 South Pine Island Road Suite 600 PlantationFL33324 1-800-CALL-DHL (1-800-225-5345) http://www.dhl-usa.com/custserv/contactus.asp?nav=ContactUs

I had a man with a battered parcel arrive at my door. he wanted me to give him money for the battered parcel which was pretty much already open, he had no uniform no id and no chan...

#269551
Oct 21, 2011
388
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Related Information

Shipping
Shipping is transporting of goods by different means: by sea, by rail or by air. Shipping is also sending of a package somewhere via the mail service or a private company. Most of the goods are transported by sea. The shipping industry is in charge of carrying from one place to other goods of more than 90% of the whole trade in the world. There are a lot of advantages of transporting goods by a means of a ship. It is more safe that any other vehicle or aircraft. Besides, ships are the most eco-friendly transport ever. Many companies that specialize in logistics are connected one with another. That is why the basic physical and organizational shipping structures and facilities (for example buildings, roads, and power supplies) needed. Besides, transporting goods or any other cargo is a very lucrative business. Shipping is like the circulatory system of the international trade.

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